What does Rostelecom do? Rostelecom is a huge aircraft carrier. - We are talking about transport networks

Shares of market leaders of commercial storage and data processing centers by number of racks, 2018, Source: TMT Consulting data, 2018. %

The strong growth of the information security market will continue as the volume of data stored in information systems, as well as the growth of data transmission in Smart Home projects, automatic control systems technical process and the Internet of things. In the period 2018-2022, the forecast CAGR for the market will be about 9%

Main article about the company: Rostelecom

2019

Growth in revenue by 5%, net profit - by 10%

In February 2020, Rostelecom presented its audited financial results. The company's revenue in 2019 reached 337.42 billion rubles, an increase of 5% compared to the previous year.

Growth was largely facilitated by the provision digital services, note in Rostelecom. Annual revenues from broadband access services (BBA) to the Internet increased to 83.87 billion rubles from 80.04 billion rubles a year earlier. Television services brought Rostelecom 37.13 billion rubles, surpassing the result of a year ago of 34.46 billion rubles.

In the fixed telephony market in 2019, the operator earned 61.74 billion rubles. In 2018, revenue was higher and amounted to 69.99 billion rubles. The company earned 49.8 billion rubles from cloud and VAS services, while in 2018 these revenues were 36.9 billion rubles.

The number of the operator's subscribers increased in almost all sectors. The growth in the number of Internet users amounted to 2% (13.2 million by the end of 2019), pay TV users - by 3% (of which the number of Interactive TV subscribers increased by 6% to 5.6 million), virtual operator subscribers - 41% (up to 1.7 million). At the same time, the number of local telephone subscribers continues to decline: it fell by 10% and amounted to 15.7 million by the end of 2019.

The average revenue from one subscriber of broadband Internet services reached 402 rubles, an increase of 2%. In the pay TV segment, there was an increase of 2% to 255 rubles.

Among the areas that showed the greatest growth are information security (growth - 68%), data center services (50%), smart city projects (50%). In absolute indicators revenue from them made 3.7 billion, 10.8 billion and 34 billion rubles, told TAdviser in Rostelecom. The president of the company Mikhail Oseevsky in a conversation with TAdviser noted that especially good results in cybersecurity business were shown by the direction of solutions DLP which are used by a number of large customers, including Sberbank, the Russian Railway and Rosneft.

Rostelecom ended 2019 with a net profit of 16.47 billion rubles, which is 10% higher than a year ago. Net profit amounted to 4.9% of revenue against 4.7% in 2018.

Earlier, at the end of February, Tadviser wrote about preliminary, unaudited financial results, which Mikhail Oseevsky represented at a meeting of the Federation Council. They did not differ much from the audited ones: the announced revenue was more than 335 billion rubles, the profit was about 16 billion rubles. The company's OIBDA reached about 106 billion rubles, an increase of about 5% over the year.

Mikhail Oseevsky spoke at the 475th meeting of the Federation Council on February 26 (photo - Federation Council)

The volume of the investment program of Rostelecom in 2019 amounted to 100 billion rubles, of which 70 billion are own funds companies and 30 billion - funds federal budget, cited Oseevsky's data.

The President of Rostelecom at a meeting of the Federation Council recalled that the company had recently acquired Tele2. With this in mind, Rostelecom at the end of 2020 will be the largest digital company in Russia with revenues of more than 500 billion rubles, Oseevsky said.

Speaking to the senators, Oseevsky noted that the company is rapidly transforming: from an operator, it is turning into a provider of digital services for individuals, businesses and the state. The main direction for Rostelecom now is the provision of services to citizens. First of all, it is broadband Internet access (BBA). The company invests a lot in this area, says Mikhail Oseevsky. According to his estimates, the company occupies 41% of the broadband access market.

And with the acquisition of Tele 2, the company will be able to provide services cellular communication, which will complement its range of services for citizens, are calculated in Rostelecom.

Rostelecom also expands the range of services for citizens through smart home solutions and services. Every month, the company installs about 20,000 sets of such devices.

The second largest area is the provision of services to legal entities. In total, Rostelecom has more than 600 thousand clients here, including the largest Russian companies, but a special priority, according to Oseevsky, is medium and small businesses, for which there are special solutions.

Next in terms of volume, in equal shares, are projects for the state and partners in the operator business. According to preliminary estimates based on management reports, interaction with telecom operators accounts for approximately 15% of Rostelecom's business.

Oseevsky stressed that one of the growth drivers for Rostelecom is participation in the Digital Economy national program. In three of its areas, the company plays an “exceptional role”: the area of ​​​​information infrastructure, where the government has appointed Rostelecom as a center of competence, public administration and information security.

Among recent infrastructure projects, Mikhail Oseevsky cited the laying of submarine cables to Sakhalin, Kamchatka, Magadan, the Kuril Islands, and now residents of these remote areas have the opportunity to use all the same products and services as other residents of the country. And in 2021, Rostelecom will start laying a cable to Chukotka.

Among other projects within the framework of the information infrastructure of the "Digital Economy" is the elimination of the digital divide, which involves providing Internet access to small settlements.

Data centers are an important area of ​​digital infrastructure, the president of Rostelecom noted: this is the brain digital economy. Rostelecom is the largest operator of such services, Oseevsky says: more than 25% of all information in the country is stored in Rostelecom's data centers.

The company is implementing a large-scale program for the construction of data centers throughout the country, and in the near future plans to complete the construction of data centers in the capitals of federal districts, and then move on to their creation in the capitals of other subjects of the federation. Data today should be as close as possible to users, emphasized Oseevsky.

As for the direction of information security, Mikhail Oseevsky calls Rostelecom the largest operator providing commercial services to the state and business in providing information security. Among his clients are a number of federal departments and major Russian companies. In 2019, more than 1 million attacks against customers and Rostelecom's own infrastructure were repelled. Four IS centers were established for round-the-clock monitoring. This is the fastest growing direction of the company, said the president of Rostelecom.

Investments in the Russian OS "Aurora" depreciated by a third

On June 19, 2019 it became known of write-off by Rostelecom of one third of investments into the Russian mobile operating system"Aurora". Read more.

2018: Revenue growth up to 320 billion rubles

Other areas that showed the greatest growth were cloud services and additional services: it grew by 42%. A significant share of this direction is made up of various data center services. Thus, revenue from Virtual Data Center/IaaS services increased by 40%.

The main priority of the company, as he specified, will be the development of access in areas of mass housing development. At the end of 2018, it is planned to complete the work on laying a submarine cable to Far East and connect the Kuril Islands to the Internet.

• Revenue grew by 3% to 305.3 billion rubles. compared to 12 months of 2016;
• OIBDA increased by RUB 0.085 billion. up to 96.9 billion rubles. compared to 12 months of 2016;
• OIBDA margin was 31.7% compared to 32.5% in 12M 2016;
• Net profit increased by 15% to RUB 14.05 billion. compared to 12 months of 2016;
• Capital investments amounted to 60.8 billion rubles. (19.9% ​​of revenue), decreasing by 2% compared to the same period in 2016 (61.9 billion rubles and 20.8% of revenue for 12 months of 2016);
• FCF grew by 53% to RUB 20.4 billion. compared to 12 months of 2016, having improved by 7.1 billion rubles.

Credit rating AA(RU), outlook Stable

Kai-Uwe Mehlhorn, Senior Vice President and financial director: “We believe that the assignment of this rating opens up for the company additional features to raise public debt financing, including to optimize our debt portfolio.”

2016

In May 2017, the Board of Directors of Rostelecom approved the agenda of the annual general meeting of shareholders and made recommendations on dividends for 2016. At the meeting of shareholders, it was recommended to allocate a total of RUB 15 billion for the payment of dividends on ordinary and preferred shares, which is 113% of free cash flow and 122% of the company's net profit.

Dividends are proposed to be paid on preferred shares of type A - in the amount of 5.39 rubles per share, at ordinary shares– in the amount of 5.39 rubles per share.

The Board of Directors also determined the dates for compiling the list of persons entitled to participate in the General Meeting of Shareholders and receive dividends - May 25 and July 7, 2017, respectively. The general meeting of shareholders of the company will be held on June 19.

"The level of dividends proposed by the board of directors for approval general meeting shareholders, corresponds to the actual results achieved by the company in the reporting period. This year, the company proposes to significantly increase the share of distributed free cash flow, thereby demonstrating its commitment to the implementation of the main principles of our dividend policy, namely, to send our shareholder more than 3/4 of free cash flow, but in any case not less than 45 billion rubles over 3 years, without increasing debt burden. We believe that the proposed level of 5.39 rubles per share allows maintaining a high dividend yield and is generally within the framework of the company's current policy," said Mikhail Oseevsky, President of Rostelecom.

Revenue 297 billion rubles

• Revenue increased by 91 million rubles. up to 297.4 billion rubles;
• OIBDA decreased by 4% to RUB 96.8 billion;
• OIBDA margin was 32.5% compared to 33.9%;
• Net profit decreased by 15% to RUB 12.2 billion;
• Capital investments amounted to 61.9 billion rubles. (20.8% of revenue) decreasing by 1% compared to the same period last year (62.7 billion rubles and 21.1% of revenue for 12 months of 2015);
• FCF amounted to 13.3 billion rubles. against 22.0 billion rubles.

• The share of the Digital segment in revenue was 44%;
• According to the results of 2016, the share of Rostelecom in new connections in the pay TV market was about 50% and in the broadband Internet market - more than 50%;
• Consistently high rates of growth in the subscriber base of broadband access in optical technologies (+17%) and IPTV (+24%);
• The B2B/G segment showed revenue growth of 2.5% yoy.

For 12 months of 2016, operating expenses net of depreciation increased by 2% compared to the same period in 2015 and amounted to RUB 202.0 billion. The dynamics were influenced by the following factors:

• a 5% increase (by RUB 2.3 billion) in expenses on services of telecom operators, including due to an increase in content costs caused by an increase in the number of pay TV subscribers;
• 11% decrease (by RUB 1.7 billion) in other operating income, mainly in terms of the project to bridge the digital divide; excluding reimbursement under the UCN project, the growth of other operating income amounted to 94%;
• a more than two-fold increase (by RUB 2.4 billion) in profit from the disposal of fixed assets, mainly due to the closing of a deal to create a real estate sub-fund in the form of a joint venture with Sberbank;
• significant recovery of the allowance for doubtful debts in 2015;
• decrease by 1% (by RUB 0.7 billion) in personnel costs, mainly due to staff optimization.

2015: Decrease in revenue, profit growth

2014: Reducing net profit by 16% to 29.5 billion rubles

The net profit of the Russian operator Rostelecom for 2014 fell by 16.4%, from 35.3 billion to 29.5 billion rubles. This is evidenced by the reporting data under RAS (Russian standards accounting), RBC reported in March 2015.

In 2014, Rostelecom spent 46.1 billion rubles to pay off long-term liabilities, reducing their volume to 138.9 billion rubles. Instead, short-term liabilities increased by 29.7 billion rubles, to 53.7 billion rubles.

The company's revenue grew to 290.6 billion rubles, which is 2.3% higher than last year.

2013: Decrease in all main indicators

The company predicted that in 2013 net profit may amount to 25 billion rubles, in 2014 - 40 billion rubles. The merger of Svyazinvest with Rostelecom will increase revenue by 1% in 2013 and 3% in 2014. Without the effect of the merger of Svyazinvest, Rostelecom forecasted revenue for 2013 in the amount of 327 billion rubles, OIBDA according to forecasts company in 2013 will amount to 120 billion rubles, and by 2016 it will increase to 150-160 billion rubles. By 2016, the company planned to increase revenue by 7%, up to 407 billion rubles.

When Rostelecom published its financial results for 2013 in March 2014, it turned out that the company's revenue did not meet the forecast and decreased by 2% to RUB 325.7 billion, OIBDA (operating income before interest on loans and depreciation expenses ) fell by 6% to 113 billion rubles. Operating profit decreased by 17% to 45 billion rubles. Net profit decreased even more - by 27% to 24 billion rubles.

In the fourth quarter of 2013, the company's net profit decreased by 62% compared to the same period in 2012, amounting to 1 billion rubles. The company explains this by one-time write-offs made due to the revaluation of the option to repurchase Rostelecom's 2.7% of its own shares from Deutsche Bank and RDIF, as well as the tax effect caused by the creation of provisions for doubtful debts of Sky Link (cellular subsidiary Rostelecom). Capital investments for the year decreased by 27% to 68.5 billion rubles.

Of the types of business, long-distance communications and channel leasing were the worst performing. Revenue from each of these two areas in 2013 decreased by 17% and amounted to 17.1 billion rubles. and 9.5 billion rubles. respectively. Revenues from zonal communications continue to fall: they decreased by 13% to 17 billion rubles.

By 5% - up to 38.9 billion rubles. - Decreased revenue from mobile communications. At the same time, the net loss from cellular communications in 2013 increased almost 7 times to 2.5 billion rubles. The operating loss from this area amounted to 366 million rubles. (a year earlier, operating profit amounted to 1.35 billion rubles). At this time, Rostelecom is in the process of transferring its cellular business to a joint venture with Tele2.

Most profitable business Rostelecom is left with local telephone communication - 87.5 billion rubles (decreased by 2%). The fastest growing segment is pay TV: growth was 29%, revenue reached 11.7 billion rubles.

Revenue from transmission of inter-operator traffic increased by 13% to 24.5 billion rubles, from broadband Internet access - by 9% to 56 billion rubles. Cloud services grew by 10% to 23 billion rubles.

If we consider income by types of clients, then revenue from government customers decreased by 16% to 45 billion rubles, from corporate clients, on the contrary, increased by 4% to 74 billion rubles. Income from individuals and other telecom operators remained virtually unchanged, amounting to RUB 165 billion, respectively. and 40 billion rubles.

The number of fixed-line telephone subscribers of Rostelecom continues to fall: over the year it decreased by 6% to 26.5 million. The number of users of broadband Internet access, on the contrary, is growing: over the year it increased by 12% to 10.6 million. 62% are connected via xDSL technologies, 38% - via FTTB. The number of cellular subscribers increased by 9% to 14.8 million (growth was due to the Urals and Siberian regions).

The number of pay TV subscribers grew by 12% to 7.5 million, of which 71% are cable TV users, 29% are IPTV users.

2012: Growth of revenue for 7% to 321 billion rub

The Group's revenue for 2012 amounted to RUB 321.3 billion. and grew by 7% compared to 2011. The revenue structure changed in favor of growing segments, including, among other things, mobile communications, broadband access, pay TV. OIBDA margin was 36.9%, reflecting the effects of the active development of the mobile business in the regions where 3G+ networks are being built in Q4 2012, the increase in the share of fast-growing but less profitable than traditional revenue segments, the creation of employee compensation reserves within 20 % optimization of administrative personnel planned for 2013. Net profit for 2012 amounted to 35.2 billion rubles. Net debt as of December 31, 2012 amounted to RUB 203.1 billion. In 2012, the total debt of OJSC Rostelecom increased by 24%, amounting to 214.4 billion rubles.

2011

Results of the year: voice telephony - 58% of revenue

Rostelecom's revenue for 2011, determined in accordance with Russian standards accounting (RAS), amounted to 296 billion rubles. Net profit of Rostelecom in 2011 amounted to 46.1 billion rubles, consolidated revenue amounted to 296 billion rubles.

Revenue structure:

• voice telephony services - 58% of all company revenues - more than 124 billion rubles.
• data transmission services - 23% of revenue (more than 49 billion rubles).
• cellular communication services - 5.1% (about 10 billion rubles)
• provision of communication channels for use - 4.5% (approximately 9 billion rubles).
• services of television and radio broadcasting, satellite and radio communications - 1.5% (slightly more than 3 billion rubles).

Rostelecom's e-government revenue more than doubled in 2011, by 132%. In the structure of its revenue, this direction takes less than 1%.

Operating profitability is also growing - in 2010 it was around 5%. Rostelecom expects that the profitability of this area will be at the level of its other businesses, says the representative of the operator Kira Kiryukhina.

In terms of profitability, e-government is comparable to international and long distance communication, knows a source in the company. For projects of this type, 20% is the usual yield, the CEO believes system integrator IBS Sergey Matsotsky. And to the founder of the Lanit system integrator, Georgy Gens, such profitability under a government contract for an IT project “seems like a fairy tale”: competition has now intensified and the margin has decreased as a result. Apparently, the operator part brings the main profit in this contract to Rostelecom, he suggests.

However, it is not clear how Rostelecom was able to allocate from its costs those that relate specifically to e-government contracts, an employee of another integrator is surprised and considers this figure to be “paper”.

9 months: Net profit growth by 2%

Net profit of Rostelecom under IFRS for 9 months of 2011 increased by 2% to 29.397 billion rubles. from 28.885 billion rubles. compared to the same period in 2010. Revenue increased by 7% to RUB 217.458 billion. from 203.287 billion rubles. OIBDA increased by 5% to RUB 85.517 billion. from RUB 81.525 billion, OIBDA margin was 39.3%.

First half of the year: growth of net profit by 6 times

According to the information and retrieval system DataCapital, Rostelecom's net profit under RAS in the first half of 2011 grew 6.23 times to RUB 13.939 billion. from 2.233 billion rubles. for the same period in 2010. Revenue increased 2.8 times to RUB 79.875 billion. from 28.467 billion rubles, profit from sales - by 4.91 times to 15.763 billion rubles. from 3.209 billion rubles.

2010

Ranking second in terms of revenue in the telecommunications industry at the end of the year

The unaudited consolidated revenue of the merged Rostelecom under IFRS in 2010 amounted to 275.7 billion rubles. ($9.05 billion at the exchange rate of the Central Bank on December 31, 2010).

Net profit - 40.8 billion rubles. ($1.34 billion).

This is the company's first report since, on April 1, 2011, it was joined by seven interregional communications companies (RTOs) and Dagsvyazinform, which were previously controlled by Svyazinvest. This reporting will become the basis for comparing the results that will be shown in 2011 by a single company, the Rostelecom representative explained.

In terms of revenue for 2010, the merged Rostelecom outstripped Megafon, which in 2010 earned 215.5 billion rubles. And if we take into account only Russian operations, then Rostelecom was ahead of VimpelCom, losing only to MTS, whose Russian revenue amounted to 286.4 billion rubles. Nevertheless, the combined company's OIBDA margin turned out to be worse than that of the Big Three operators - 40.2%. For Russian operations of MTS, this figure was 43.4%, for MegaFon - 45.4%, and for VimpelCom - 46.2%. Compared to the Big Three operators, the share mobile business at Rostelecom is small, and marginality fixed business much less, explains Evgeny Golosnoy, an analyst at Troika Dialog. For a company that is predominantly engaged in fixed communications, 40.2% is good indicator profitability, he says. Moreover, the tariffs for part of Rostelecom's services are regulated by the state, reminds Golosnoy.

In 2010, the merged Rostelecom received 32 billion rubles from the mobile business. revenue, which is only 11.6% of the company's total revenue. The Big Three operators, on the other hand, are still most revenues are earned from mobile communications: for MTS in Russia, this share is 82.7%, for VimpelCom - 83.6%, and for MegaFon - 96.5%.

Financial indicators for the third quarter

Revenue was RUB 15.8 billion, including revenue from new and additional services, up 16% to RUB 5.8 billion (37% of revenue compared to 32% in the third quarter of 2009);

Adjusted OIBDA (net of accrual of non-cash expenses under the long-term incentive program for employees in the amount of RUB 461 million) amounted to RUB 3.2 billion; OIBDA margin 20.3%;

Net profit, adjusted for non-cash accrual of expenses under the long-term incentive program for employees, amounted to 1.4 billion rubles.

Capital investments amounted to 2.8 billion rubles. (17.5% of revenue)

Key financial indicators for the nine months of 2010:

Revenue amounted to 45.8 billion rubles, including income from new and additional services, which increased by 10% to 16.5 billion rubles (36% of revenue compared to 31% in the nine months of 2009);

Adjusted OIBDA (net of accrual of non-cash expenses under the long-term incentive program for employees in the amount of RUB 461 million) amounted to RUB 9.0 billion; OIBDA margin increased to 19.7%;

Net profit, adjusted for the accrual of non-cash expenses under the long-term incentive program for employees, amounted to 3.3 billion rubles.

Capital investments amounted to 7.7 billion rubles. (16.9% of revenue)

The capitalization of the company as of November 2010 is 120.5 billion rubles.

Q1: Sharp drop in revenue

In the first quarter of 2010, Rostelecom's RAS revenue fell by 8.2% compared to January-March 2009 to RUB 14.1 billion, the operator said. This is the largest drop in at least five years, says Veles Capital analyst Ilya Fedotov. The reason is a decrease in income from its traditional long-distance communication (in 2009 it provided 71.4% of Rostelecom's revenue). Traffic goes to the network mobile operators, admits an employee of the press service of Rostelecom.

Until 2006, all operators were required to send intercity and international calls through the Rostelecom network, but then other operators began to receive licenses for the right to provide these services on their own. Now there are about 20 of them, including MTS, VimpelCom and Megafon.

At first, the expansion of the "big three" was held back by the absence of main canals. They had to be rented from Rostelecom, MTT, Transtelecom, and calls were expensive. But in 2008, VimpelCom acquired Golden Telecom with a powerful cable network, and MTS and MegaFon began to build their own networks. As a result, mobile intercity and calls abroad have significantly fallen in price.

2008: Revenue of 66 billion, net profit - 7 billion rub

• Revenue - 66.6 billion rubles. (2008, IFRS)
• Net profit - 7 billion rubles.

served more than 10 million pay TV subscribers, according to a Telecom Daily report. Compared to Q1, its subscriber base increased by about 100,000 subscribers. In this way " Rostelecom” became the first Russian wireline operator to gain more than 10 million pay TV subscribers, says Telecom Daily CEO Denis Kuskov.

« Rostelecom” is the second Russian pay TV operator in terms of the number of subscribers. In the first place is the National Satellite Company (Tricolor TV): according to Telecom Daily, its subscriber base reached 10 million subscribers in the fourth quarter of 2013, and at the end of June the operator served more than 12.2 million subscribers.

Rostelecom representative Valery Kostarev did not comment on Telecom Daily's calculations. The operator will sum up the results of the II quarter on August 2, he says. But it is expected that by the end of April-June the total number of pay TV subscribers will exceed 10 million, Kostarev notes.

One of the factors that increased interest in Rostelecom's pay TV, Kostarev calls the World Cup, the official partner of which the company became in the spring. Under the World Cup Rostelecom made several special offers, says Kostarev.

Both in the second quarter of 2018 and in previous quarters Rostelecom” shows the highest organic growth rates, notes Kuskov. He - perhaps the only one among the major Russian operators, which is still building networks in the regions, he says. According to him, new viewers are, as a rule, residents of small towns who have connected Internet television (IPTV) of Rostelecom. Previously, high-quality TV, with the exception of satellite, was often not available to them - and together with Rostelecom's IPTV, they also receive the Internet, explains Kuskov.

In general, the number of Pay TV subscribers in Russia increased by less than 0.5% over the quarter (annual growth was slightly less than 2%). The market is growing extremely slowly, since 75% of Russian households are already connected to pay TV - we are talking about a glut, says Kuskov. In addition, the circle of those who do not watch TV is growing: users are increasingly reading news on the Internet and watching online videos - this audience is constantly growing, he says.

The presence of Rostelecom in the pay TV market is very noticeable, it is a very strong player, says Alkhas Mirzabekov, CEO of Iskratelecom. For Rostelecom, television is one of the key services for business growth, he says. According to him, " Rostelecom» attracts new users by building communication lines in remote settlements where there was often no connection at all. In the same time " Rostelecom» builds networks under co-investment agreements in large development projects, he says.

At Rostelecom high quality television services, interesting content, a balanced tariff policy, lists Mirzabekov. One of the advantages of IPTV from Rostelecom is that the user can get a set-top box to watch it almost free of charge, for rent, and in most cases you have to pay for equipment for watching satellite TV.

The number of subscribers and Internet users continues to increase today, so the question remains relevant: "Which operator to choose?" One of the players in the telecommunications market and a major employer is OJSC Rostelecom. What is this provider? What are the opinions of employees about Rostelecom?

About company

The market of telecommunication services in our country is steadily developing. OJSC Rostelecom has been an interregional operator since 2006 and operates in several Russian regions. It occupies far from the last positions, but it is not included in the "big three" operators. What services does the company provide?

• Local and long-distance telephony.
• Interactive TV.
• Cellular.

Company activities

Rostelecom performs various activities related to the creation and development of e-government, ensures the functioning of elections, etc. It is the leader in the market of telecommunications services provided by Russian government bodies and corporate users. It occupies a leading position in the provision of pay-TV services (more than 8 million users). The company has the largest backbone network in the Russian Federation, with a total length of 500,000 km. According to international credit ratings the company has a stable financial position. Revenue for the 1st quarter of 2015 amounted to more than 70 billion rubles, net profit - more than two billion rubles.

Rostelecom as an employer

The company is a major employer providing formal employment, full social package, stable workplace, white wages without delay. Often celebrated with positive side team in which they work. Feedback from Rostelecom employees makes us pay attention to the company's commercial approach to solving many issues. For example, installation is carried out even with poor line parameters. The priority is to capture the market, fulfill and overfulfill the plan, and not personnel. Recruited in the staff mainly and sellers, and other specialists are reduced. Work in Rostelecom, the reviews of employees about which you need to study before passing the interview, varies depending on the department and region.

Positive staff feedback about the company

Employees point out that recent times the company has changed for the better, a positive development trend is planned. The few positive reviews of Rostelecom employees reflect the following advantages of the employer:

• work is stable, simple and understandable, competently organized;
• possibility career development in a prestigious company;
• acceptable working conditions;
• close-knit team and high;
• increase in salaries and funding after the change of leadership in a number of regions.

Negative feedback from employees about Rostelecom

According to employees, the old qualified specialists of the company have been reduced to 90%. Large layoffs have meant that new and remaining employees are forced to take on a number of responsibilities of those who have been made redundant, with wages the same level. Employees of Rostelecom reacted negatively to the policy pursued by management in relation to personnel. Many reviews point out the same shortcomings of this employer.

• Management incompetence.
• Unfavorable socio-psychological climate.
• Bureaucracy and red tape. Software works very poorly, before you do something, you need to coordinate your actions with many people. Contracts are concluded for a long time, about a month.
• High staff turnover. There is no competent personnel policy. They do not retain, do not appreciate good specialists.
• Small worthy only for top managers.
• Traditional modes of communication are broken. Obsolete equipment, cables, gaskets, etc. Overhaul are not planning. The company is not able to provide high-quality communication even for its employees.
• Fitters buy equipment and pay for gasoline at their own expense.
• They misinform applicants at interviews and clients.

Work at Rostelecom, the feedback from employees about which should make the management think about the problems of the company, is characterized by a high workload and low motivation of the staff. Many were not satisfied with the 35% bonus, which depends on the loyalty of the senior management, large fines up to 95%. At the head office of the company, the appeals and complaints of employees are not commented in any way.

Customer reviews about the provider "Rostelecom"

A huge number of reviews have been written about Rostelecom, among them both positive and negative. Among the advantages of the services provided by the provider, customers distinguish:

• favorable conditions and prices according to tariffs;
• stable wi-fi;
• in terms of television, they note the archive and a clear image.

Generally dominated negative feedback Rostelecom employees and consumers. The predominance of negative opinions about this provider can be partly explained by the fact that, having not found understanding in the company's support service, a frustrated client is more willing to express his dissatisfaction. Consumers of Rostelecom services note a number of shortcomings.

• line quality, Maintenance and services at a low level.
• Service missing. Irresponsible attitude towards customers.
• Poor quality support and technicians.
• They don't deal with customer complaints.

Why are Rostelecom's customers dissatisfied?

Many customers note a very low Internet speed, often not at all corresponding to the one stated in the tariffs, constant departures, interruptions and disconnections of the Internet. The provider "Rostelecom", reviews of which are mostly negative, according to many consumers, misinforms customers. Receipts for payment are sent late, and then a penalty is charged. Often there are technical problems with the processing of consumer payments.

"Rostelecom Contact Center", reviews of employees and customers about which are very contradictory, also causes a lot of criticism. Consumers note that it is very difficult to get through to technical support, support service workers do not delve into the problem and try to quickly end the conversation, do not answer questions, use the same memorized phrases during negotiations, in addition, they pick up the handset at the workplace so that customers didn't bother with calls.

Clients of the Moscow region left negative feedback about Rostelecom, as the company did not conclude agreements with payment systems and terminals, which led to consumers incurring additional costs and experiencing inconvenience when paying for communication services. Unlike other telecom operators, Rostelecom does not connect services home telephony immediately after the payment, but only after three days.

Conclusion

A large number of negative reviews about Rostelecom are an alarming signal. Feedback from Rostelecom employees also reflects fears that the company is falling apart. It is extremely important for the company to take into account the opinions of ordinary employees, as they are the foundation of the organization.

The Russian telecommunications market is developing. In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies that do not meet modern requirements, do not withstand competition, will either rebuild or disappear from the market.

It was established on September 23, 1993 on the basis of 20 state-owned enterprises providing long-distance and international communication services. Until 2006, it had a monopoly on the provision of long-distance communication services. In 2013, Rostelecom was reorganized by merging OJSC Svyazinvest (formerly majority shareholder) and another 20 companies. In 2014, Rostelecom and Tele2 created a mobile joint venture

Full title: public joint-stock company Rostelecom

Industry: Telecommunications and IT

Management: Oseevsky Mikhail Eduardovich

Story

It was established on September 23, 1993 on the basis of 20 state-owned enterprises providing long-distance and international communication services. Until 2006, it had a monopoly on the provision of long-distance communication services. In 2013, Rostelecom was reorganized through the merger of OJSC Svyazinvest (formerly the majority shareholder) and 20 other companies. In 2014, Rostelecom and Tele2 created a mobile joint venture. In 2014, for the first time, the company prepared a video surveillance system for operation during the Unified State Examination and founded a joint media enterprise with the All-Russian State Television and Radio Broadcasting Company - TsTV JSC. In 2015, Rostelecom approved the terms of an agreement with Rosenergoatom for the construction of Russia's largest data processing center (DPC).

What does

At present, it owns a telephone network covering almost the entire territory of the country (500,000 km of backbone networks). In addition, it has direct access to 190 networks in 70 countries and contracts with 2.3 thousand telephone operators. In total, it serves about 20.5 million local telephone subscribers. It is the market leader in broadband Internet access (BBA) and pay TV in Russia. Its base includes 9.3 million pay TV subscribers and 12.3 million broadband subscribers. Of these, 11.5 million are private users, 0.8 million are corporate clients. It provides free access to 2,000 sites, including the public services portal. Staff - more than 150 thousand people. In 2013, Rostelecom was reorganized through the merger of OJSC Svyazinvest (formerly the majority shareholder) and 20 other companies. In 2014, Rostelecom and Tele2 created a mobile joint venture with a combined subscriber base of 38.9 million (more than 10,000 customers in the B2B sector). In addition, there are a number of major national projects: eliminating the digital divide, creating a national cloud platform, developing a single portal of state and municipal services(electronic government), providing video surveillance of the USE and elections.

Financial indicators

Owners

Management

Oseevsky Mikhail Eduardovich

Job title:

Key persons

Oseevsky Mikhail

Job title: President, Chairman of the Board

Since 1993, in various positions, he managed CJSC St. Petersburg Currency Exchange and the Industrial Construction Bank. In 2003-2011 - Vice Governor of St. Petersburg. In 2011-2012 - Deputy Minister of Economic Development of the Russian Federation. From 2012 to 2017 - Deputy Chairman of the Board of VTB. In March 2017, he headed PJSC Rostelecom.