Organization of the workplace: the right workplace according to Feng Shui, tips, photos. The arrangement of objects on the table according to Feng Shui

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Increasing personal efficiency at work has become a real scourge of our time. Employers hire special consultants and coaches to train their staff. Attention is paid to every, at first glance, the little things that can affect productivity. One of the primary criteria affecting effective time management is the arrangement of the workplace, where an office worker spends most of his time. In the USA, a special National Association of Professional Organizers has even been created, that is, professionals who specialize in the proper organization of your workspace in order to make it as comfortable as possible.
Muliersite provides advice from Western professionals for those who do not want to be distracted by extraneous trifles at their desks.

Tidy up your workspace.
The first thing to start with is to get rid of unnecessary items and papers on your desktop. Review the papers at your fingertips.

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Get rid of all duplicates. Conduct an audit of the file of documents and put aside those that you have not accessed for more than 6 months. Only after the table is cleared of unnecessary papers is it worth proceeding to the next step.
It is very important - accustom yourself to periodically wet cleaning your workplace. According to Charles Gebra, a professor of microbiology at the University of Arizona, there are 400 times more bacteria on our desktops than in a toilet sink. Therefore, regular cleaning of the workplace with cleaning agents is required.

Evaluate the arrangement of furniture in the office / at the workplace.
Decide on the pieces of furniture that you use most often. It can be a trash can, a shredder, a shelf for storing documents. If you regularly use some pieces of furniture, try to place them near your workplace. This will help you not to be distracted from your tasks every time you need to put papers into the right folders or dispose of a document.

Workplace organization.
Desktop clutter is one of the most destructive factors affecting efficiency.

“The clutter around us scatters our attention every time we see it. And each time we make an effort to concentrate again. As a result, the brain quickly experiences a feeling of stress from overload at work,

is how professional space organizer Brooke Stone described the impact of workplace clutter.

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Try to keep only the most necessary gadgets and supplies on your desk. If you are using a charger for mobile phone every day - place it within easy reach. If you have two chargers, give one to a colleague. Even technicians insist that unused things consume our energy. And if these things are also constantly in sight, then they, in addition, divert precious attention.
The same goes for office supplies. Have a few pens and a notepad handy. In a modern office, this will be enough for work. Petty Kremer, a certified space planning consultant, advises categorizing items as "close friends":

“If you use an item every day, it’s like your close friend, it should always be there. If you use the item occasionally (once a month or periodically), keep it nearby. If you don't use an item or access it very rarely, you can take it out of the office and make it a public object.

Work with the monitor.
Most of the time an office worker spends in front of a monitor. Keep your PC or monitor at least 45 cm away from your eyes.
Try not to overload your monitor with sticky notes reminding you of important tasks. Any foreign objects will distract your attention every time you look at the monitor. Therefore, if there are more than three urgent cases, it is better to add them to the To Do List - a list of things planned for today. Keep this list always handy.

Personal items.
Personal things are very important. They create an atmosphere of coziness and comfort. However, do not overdo it with the number of nostalgic knick-knacks and family photos. Try to have no more than 3-4 personal items on the table that will cheer you up during the day. But at the same time, they will not distract attention from work.

End of work.

Train yourself to be organized. If you used some kind of object - a stapler, a ruler, a gadget - immediately put them in their place. Try to make this ritual a habit and you will immediately notice how much more harmonious and spacious your room will become. workplace.
At the end of the day, clean up your desk and sort all the accumulated documentation into folders. Put the items and stationery that you used today in their places. Try to prepare your workplace for the new day as early as possible in the evening.
Thus, the new working day starts much easier and you will not start the morning with putting things in order.

Muliersite hopes that the advice of Western experts will be useful for you as well.

Don't waste your time. Use all your resources as efficiently as possible!

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Despite the crisis, the contact center industry is developing very quickly and the questions “how to open a contact center?”, “what to look for?”, “how to work with staff?” and many others remain relevant, both now and, apparently, in the next few years. Therefore, I decided to publish here a series of articles on the opening of a contact center, despite the fact that it was first published in the HR Manager magazine (http://hrliga.com/index.php?module=mp/journal) in 2007 . Before placing the articles on this portal, they were amended and supplemented.

Opening a contact center (Contact Center) is a very topical issue for many companies. This structure is a powerful tool for increasing customer loyalty, holding marketing research, dealing with consumer complaints, improving the structure of the company and solving many other problems.

This area of activity in the CIS countries began to develop actively only in recent years, so the managers of a company that decided to open a contact center have many questions: where to start, what equipment to use, how to organize the workflow, etc.

Let's start with definitions.

Call centre(Call Center) is a specialized division of the company for servicing incoming and outgoing telephone calls. It uses modern software and hardware that allows you to give complete information about the number of calls, their frequency, duration, the work of the entire center as a whole and each operator (or each workplace) separately. Certain programs can combine this information with a particular company's database, which allows the operator to see information about the client with whom he communicates during a call and replenish this database with new information received as a result of the conversation. In addition, the system allows you to instantly process data (for example, when conducting a survey) and issue both intermediate and final results. There is also the possibility of recording telephone conversations (of course, subject to legal requirements). This facilitates the resolution of conflict situations with customers, is a powerful tool in the process of improving the quality of the work of agents who have the opportunity to listen to their own conversations, and also opens up great opportunities for their training.

Contact Center(Contact Center) is a specialized division of the company similar to a call center, which has a significantly larger set of access channels, and, accordingly, a wider range of functionality. The contact center (CC) can process not only phone calls, but also messages Email, faxes, SMS messages. All these functions are generated on a single hardware platform, which allows you to uniformly route calls and tasks, put them "in a queue" to an operator with the appropriate qualifications and capabilities. This optimizes the work of the staff and allows you to unify the statistical processing of requests across all channels. In addition, CC, organize on-line conferences, video chats and other "virtual" events, as well as perform functions such as booking and selling tickets, technical. support, emergency service support, telemarketing and others.

Obviously, the call center is a special case of the contact center, and therefore in the future we will talk about contact centers.

But before starting the conversation, I would like to draw the attention of company executives who are just thinking about creating such a division in the company. The contact center is not just a change of phones or the use of other technology. The contact center, first of all, is a new business process in your company, which will necessarily affect the business processes of all departments associated with it. Therefore, you cannot consider it as something separate and working on its own. This is the front office of your company, by which it will be judged and which will constantly require other departments to turn to face the client. If you are not ready for the fact that a lot of processes in the company will have to be changed or removed altogether, replacing them with others, it is better not to take on this project, because it will not bring the expected effect. But if you and your subordinates (which is also very important) are ready and want changes, you agree that many processes in the company will become transparent and well monitored, that working with a client is priority, then you can not do without the Contact Center!

Corporate or outsourced?

The most common are corporate and outsourcing contact centers, but there are also mixed-type contact centers (for example, a center created as a corporate one begins to perform some outsourcing tasks as it develops).

Functionally, the corporate and outsourcing CCs are identical. The difference is that a corporate one is created as part of an existing company to increase revenues and increase the value of the company, while outsourcing is an independent type of business that fulfills orders from companies that either cannot afford their own CC or only periodically need its services.

The vast majority of CCs are still corporate. The leading position in this industry is occupied by the banking sector, followed by mobile operators, insurance industry, trade enterprises, etc. Begins to show interest in this area and the public sector, housing and communal services. Purely outsourced CCs make up about 10% of the total on average, therefore this article I dedicate it to building a corporate CC.

Decision-making.

To begin with, it is worth deciding whether it is necessary to create your own contact center at all. It depends on what functions will be entrusted to him. Suppose a company receives daily a large number of phone calls. If these are mainly appeals to specialists, then ordinary operators are unlikely to be able to answer them. But if a company receives a large number of similar and fairly simple calls about its products and services, as well as complaints about the quality of service or requests for service, it is worth considering your own call center.

Calculation of economic feasibility will help to make an informed and balanced decision. For a rough estimate, let's assume that one agent receives 10 calls per hour (i.e. talks on average 4 minutes per call). Accordingly, 10 operators can answer 100 calls per hour, for a working day - about 800 calls. In reality, taking into account interruptions and uneven calls throughout the day, these operators will receive 600-650 calls of the same type per shift. If a company receives (or makes) the number of calls less than 600 per day and does not expect to increase it in the near future, then it is easier and cheaper for it to use an outsourced Call Center. For more accurate calculations, you can use the Erlang formulas (Erlang B to calculate the number of trunks and Erlang C to determine the number of operator positions), they can be found on the website www.erlang.com . Nevertheless, it is traditionally believed that when the number of calls is less than 200 per day, it makes no sense to even talk about your own CC.

Stages of a long journey.

Suppose that a company receives a sufficiently large number of requests (taking into account their different types), so a decision was made to open its own contact center.

So the decision has been made. Now you have a difficult process of simultaneously implementing several parallel tasks, since the active phase of the implementation of the project, on average, takes from three to six months, which is not so much. During this time, you need to resolve issues technical support, location, premises and its renovation, organization and recruitment of staff, furniture, creation of IVR, and

Work should begin with the compilation of the Call Classifier, on the basis of which the “Customer Service Model of the Company” is being developed. Collecting information and preparing these documents can take several months. As a rule, a contact center is organized in a company with an already established infrastructure, so it must organically fit into it, find its place in the already established structure of business processes. The revision of business processes in connection with the opening of the CC should be taken with full responsibility. Unfortunately, management does not always take this issue seriously: it is considered insignificant and is expected to resolve itself "as the process progresses."

The contact center provides managers with an opportunity to improve the management of the company. Correctly delivered information flows make its work more understandable and transparent both for the consumer and for the management itself. By how often (and how complete) information is received by the CC from various departments, how the departments respond to complaints and how often they request information for their needs, one can at least judge the effectiveness of the work of these departments. In addition, it is advisable to transfer to the contact center some of the procedures that are traditionally performed by higher-paid personnel (for example, calling customers).

The business model should clearly describe the main goals and objectives of the CC, taking into account the overall goals of the organization and its specifics. For example, in most trading companies, the CC is often a purely informational department (answers questions from consumers), in banks it performs both an informational and a controlling function (suppose, tracking debts on loans), and in gaming business KC may be the only place to accept bets.

The business model of the CC describes the functions of the main divisions, the key business processes of the company and their sequence, the links between the divisions interacting with the CC or influencing its work. For example, it is necessary to formulate and describe the processes necessary for effective work information service or activation service for "non-buying" customers. In fact, what business processes the CC is “inscribed in” depends on its functionality and staff.

In addition, the business model must correctly organize business procedures in the departments of the CC itself: search for employees, monitoring the quality of their work, etc. It is especially important to develop a system for training sufficiently specific personnel.

Only after receiving the approval of the business model from the company's management, it is possible to proceed to the active phase of the project implementation. It averages three to six months (do not believe the slogans "call center in one day" or "you will start working in a week after purchasing the equipment" if you want to get serious). This is not so much, since the organizers have to simultaneously solve several heterogeneous tasks:

technical support,
choice of location,
repair and equipment of the premises,
furniture order,
creation of IVR (automatic informer)
recruitment and training of staff.

Of course, the project to launch the CC is a large and diverse event, so it is very difficult to implement it without a single leadership. That is why at present, specialist consultants have appeared on the market who can help both at individual stages of the project and carry out its full cycle. Working with a specialist allows you to meet the deadlines of the project as much as possible and avoid a lot of mistakes and unnecessary expenses, which ultimately exceed the cost of the consultant's work by several times.

The decision on which software and hardware will be used in the contact center should be made by the IT specialists of the company, having previously studied the possible options. Currently, there is a fairly wide selection of different brands and configurations on the market. The decision is influenced by the functionality of the equipment, its cost, fame and many other criteria.

In addition, it is important to find out in advance which communication channels and telephone lines are connected to the CC, whether they will accept the planned load, how quickly additional reserves can be found if the load turns out to be significantly higher than expected. It is also worth calculating the power of uninterruptible power supplies (in case of sudden power outages - up to the possibility of using a diesel generator). In the future, it is worth foreseeing opportunities for expanding the contact center in advance.

With the current level of technical development, it is completely irrelevant where the CC will be located - in the company's office, on a street adjacent to it, or in another city. The main thing is that reliable communications and the Internet are connected to its location. You can control the work of CC directly from the office, even if they are separated by hundreds of kilometers.

From an economic point of view, it is more profitable to place CC in your own rather than rented premises (of course, those are much cheaper in the regions). sharp rise rent or eviction of the CC can threaten significant losses for the business.

Naturally, the salary of CC employees (sometimes it is up to 60% of the cost of maintaining it) is lower in the regions. From the point of view of the personnel department, which will have to deal with recruiting, it would be nice to locate the CC in a city with a large number of educational institutions(in some CCs, students make up to 90% of the staff) or in a city with a high level of unemployment. From the point of view of employees, it is more profitable to locate the CC close to the main routes public transport or in a residential area. Considering that CCs usually employ predominantly women, it is very important that they do not have to travel through dark streets, yards or parks to get to work.

Of course, it is rarely possible to ideally take into account all factors in practice, but they can affect the possibility (or impossibility) of quickly dialing a large number of operators.

As a rule, several rooms are required to accommodate the CC (with the number of workplaces from 15 and more).

operating room(sometimes there are several of them, but from the point of view of control and convenience of work, it is easier when it is one common room). Its requirements are provided below.
Restroom where operators can relax, relieve stress after a difficult conversation. The design of this room is of great importance - it should be designed in soothing colors, include pleasant, non-irritating paintings. The operator should have the opportunity, if necessary, to listen to relaxing or, conversely, peppy music. It is very desirable to put a small sofa on which you can lie down and relax at least for a while. In large CCs, 2 rest rooms are recommended, one for relaxation, the other for active exercises.
Catering room. Since the free time of the CC employees is strictly limited, it will be wrong if they spend it looking for food outlets. The transition of everyone to sandwiches will entail health problems, which is fraught with an increase in absenteeism due to illness. Naturally, if the CC works around the clock, it is necessary to organize meals at night (kettle, water, refrigerator and microwave oven). It is important to order a bedside table for this room, where the operators will store their personal utensils.
Training room, listening and discussion for educational purposes recordings of conversations. This room can also be used for physical exercises, which are essential for operators during sedentary work. Also in this room you can record files for the IVR system and it should also contain several operator workstations with demo versions of all programs used in the CC.
Office space for managers(and holding meetings) is especially necessary in medium and large CCs.
In one of the rooms must be placed wardrobe(one and a half meter closet holds, on average, clothes of 10 people) and places for operators to store personal belongings. These can be drawers of tables (which is not always convenient), or special sectional cells with locks, similar to storage boxes in supermarkets. In them, operators can store replacement shoes and bags with which they came to work. It should also provide sufficient sanitary units(at the rate of 1 bathroom for 20 simultaneously working employees).
Particular attention should be paid to the room in which they will be located servers and uninterruptible power supplies. it necessarily there must be a separate room in which all measures must be taken fire safety, as well as good ventilation and air conditioning, since the servers should not overheat. Recommended temperature in this room- no higher than 20 C. Since it is dangerous for health to constantly be in such a room, the workplace of an IT specialist and a rack for storing spare parts and Supplies should be located elsewhere.

When preparing jobs in operating room the following requirements must be taken into account:

In accordance with sanitary standards, 6m2 of total area is required per operator
In accordance with fire regulations, all passages must be at least 1m wide
When planning workplaces and arranging furniture, one should take into account the direction and magnitude of light fluxes, the presence and location of windows.
It is preferable to use liquid crystal monitors, as they are less harmful to health and take up less space.
The ventilation system of the room should be calculated based on the assumption that it contains maximum amount of people.
To reduce the noise level in the operating room, it is preferable to use carpet on the floor and sound-absorbing panels on the walls and ceiling. All materials must have the appropriate certificates and meet the requirements of fire services.
A place (or places) should be provided for screens on which current information on the work of the CC will be displayed.
It is necessary to plan in advance the location of supervisors, managers and other CC employees.
It is necessary to allocate in advance the locations of coolers, cabinets for storing documents, cleaning equipment and other things specific to each particular CC (additional tables, places for fax, copier, scanner, etc.).

In addition, when planning the operating room of the CC, space should be provided for bulletin boards, one of which should contain information on working projects (changes in information portal, schedules of trainings and workshops, etc.), and on the second - administrative documentation (work schedule, orders, company news, etc.).

Some furniture companies have developed specialized furniture for KC. These are functional, ergonomic, but quite expensive solutions, so if you wish, you can design furniture yourself. This option will allow you to take into account the size and configuration of the room as much as possible; in addition, placing an order with a local company will cost much less. I give an example of a desktop of minimum dimensions (see Fig. 1). At self-manufacturing furniture must comply with the following requirements:

The table can have both a rectilinear configuration and an "angular" one, in which the tables are arranged in a "herringbone" or "chamomile" pattern. The first option is more economical, the second is more convenient for the employee.
The size of the tabletop must be at least 1m x 0.5m, small tables must have a pull-out shelf for the keyboard.
Wood (chipboard) or double-glazed windows are used as partitions between tables (which is not recommended), but it is better to use soundproof boards sheathed with material (flannel or bike): the fabric “absorbs” sound better and it is easier to attach information sheets to it. The best option- stretch fabric partitions that can be periodically vacuumed or washed.
The color of the partitions should be calm, but not gloomy and not cold. Possible use of barriers different colors for different groups(more calm color - for collectors, more aggressive - for telemarketing, for example).
The baffle should rise no more than 10 cm above the monitor.
Chairs worth buying are very reliable (the operators sit on them almost around the clock), always on wheels, allowing you to change the height and angle of the backrest. Remember - cheap chairs break quickly!
It is recommended to place a table lamp-clothespin, a stand for a glass of water and a mirror on the table so that the operator can see his smile and facial expressions.

It should be noted that in recent times CC management is interested in furniture that allows the operator to work not only sitting, but also standing. So far, such furniture options are very expensive, but it is possible that sooner or later they will become commonplace in our contact centers.

Fig.1. Operator desktop example.

What is an IVR?

This mysterious letter combination, which has now become very popular, stands for Interactive Voice Response - automated system interactive menus. Having dialed a phone number, today you can often hear the answer: “Hello. You called to… If you want to know…, press button 1…”, etc. This is IVR in action.

The IVR system allows the client to get answers to questions without contacting the operator, and, as technology develops, the range of these questions is expanding. Speech recognition systems that have appeared not so long ago in some cases work so well that they can practically exclude the operator from servicing the simplest requests, while the client will not even guess that he is talking to the machine.

Let's get back to IVR. It is static and dynamic. In a static IVR, the pre-recorded texts of all messages are inserted into a rigid schema; if you need to change even one word in the text, you will have to overwrite the entire file. Sound files you can record in the studio, entrusting this work to professionals, or on your own - directly at the Call Center, choosing an operator with a suitable voice. But do not forget that the operator can quit at any time, and then you have to rewrite the entire system, so the first option may be preferable, although the second is clearly cheaper.

When using dynamic IVR, he himself recreates individual words and even sentences in accordance with the request. For example, by calling the bank and dialing a certain code, the client can find out the balance Money on your card. But this information will be provided to him not by the operator, but by the IVR system, "voicing" the current numerical data.

So that the client does not get confused which button and when exactly to press, the IVR scheme must be pre-written and carefully checked. There are a lot of rules for compiling an IVR, I will give only the most basic ones:

When developing the IVR structure, it is important to follow a certain sequence in the presentation of information. The IVR starts with a greeting containing the name of the company. Further, in order for the client to be able to use IVR, it is necessary to switch his phone to tone mode (this is done by pressing the * button). In order not to complicate the explanations with the concepts of tone mode, it is easier in the first menu file to offer the client to press not “button 1”, but “buttons * 1”. In the menu items of the next level, it is not necessary to offer to press the "button *".
It is desirable that the entire IVR be recorded in one voice. Or so that the entire subparagraph is voiced in one voice.
When composing texts, do not use difficult-to-pronounce, specific or “inadequately merging” combinations of words.
For those customers who use rotary telephones, it is imperative to leave the possibility of contacting the operator after listening to the Main Menu. To do this, the Main Menu must necessarily end with the phrase "If you are unable to use tone (push-button) dialing, please wait on the line, in a few seconds you will be automatically connected to the operator."
It is advisable not to list more than five "buttons" on one line, otherwise the client may not listen to the end.
At the end of each message, there must be information about which buttons to press to connect directly with the operator, to repeat the message, to return to the previous and to the Main menu.
The first "buttons" should provide information that is most often asked and rarely changes.
The file "Waiting" (when all operators are busy and the client has to wait in the queue) is recorded separately. IVR during the waiting period may inform the client of the estimated waiting time, or provide advertising information, or simply play a music file.
Also, a separate “non-working time” file is recorded (if the CC does not work at night, for example), which reports the working hours of the CC operators and which is activated when the “Exit to the operator” option is disabled.
Before you put the IVR "in operation", try to use it yourself.

The most difficult thing in the process of opening a CC is to take into account and provide for everything you need. A missed trifle in the future can significantly worsen the working conditions of employees. Among these "non-little things": an incorrectly calculated ventilation system, insufficient electrical sockets, forgotten in a hurry the place of work of an IT manager, lack of storage space outerwear(because of which it is lying around anywhere, giving a sloppy look to the entire room), insufficient number of places in the toilet (due to which operators spend their free time instead of resting on the line to the toilet) and much more. Therefore, even before the start of the project, it is necessary to correctly think over the layout of all rooms, indicate the arrangement of furniture, the placement of all types of sockets and a complete set of equipment.

A practical recommendation - before starting work, it is better to visit the existing CCs, get acquainted with their structure, principles of organizing activities, equipment and the opinion of the management. In addition, it would be useful to visit specialized forums, conferences or Internet resources to learn about the latest developments in this field, equipment suppliers, the latest technologies and opportunities. Of course, it is necessary to find a consultant who will help in planning and implementing the project. This will help you create an effective contact center, avoid many mistakes, waste of time and money.

Currently, large, medium and small businesses are developing at a rapid pace. The most common and demanded are the service sector, trade and farming. Separately, it is necessary to highlight the service sector. Actual idea is an organization of metal processing services. Today, metal is one of the most common materials. It is widely used in construction and industry. Highly promising business will open its own metal processing workshop. It should be noted that this idea will require some investment.

Metalworking is a fairly broad concept. It can be based on technological processes used in industry, or decorative. In any case, for the organization similar business it will take a lot of effort. Metal parts and products are in great demand, making them, you can donate goods to various private organizations or shops. The advantage of such a business is that the sale of goods will not be difficult. Let's take a closer look at the business plan. Metalworking: how registration is carried out, documentation is collected, where to buy equipment - these are the questions that he must take into account.

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Registration and collection of necessary papers

To start your own business for metalworking, the first step is to draw up an accurate business plan, which should include choosing the location of the future enterprise, registering, collecting documents, purchasing equipment and tools, establishing a client base, determining basic expenses and income, selling products. First, a novice entrepreneur must decide on a location. In addition, it is important to know exactly what you want to open: a small workshop or a workshop where metalworking will be carried out. Then, after you have a legal address, you need to register as individual entrepreneur or LLC in the tax office.

In this case, you need to pay a state fee. The first registration option is the easiest and will save you time and money. But he has one big drawback: in this case, it will be impossible to carry out transactions with legal entities, that is various companies and organizations, only individuals. In addition, you will need to collect Required documents: permission of the territorial management of property, the conclusion of the Rospotrebnadzor bodies on the right to carry out this activity, the permission of the fire inspectorate. If the premises are rented, then the latter is assigned to the landlord.

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Equipment for cold artistic forging and profile bending

Metalworking refers to a greater extent to medium or small businesses. The business plan implies artistic forging metal and bending of various profiles, pipe rolling.

Artistic forging is used mainly in private construction in the manufacture of window bars, furniture, fences, fences.

This uses the method cold forging. Such metalworking will require the purchase of equipment with which it will be possible to produce coins, arcs, pikes, arches, rings and other small decorative items. Its advantage is that it is very compact (takes up little space) and is more convenient to use.

The most popular among this equipment is the Azhur-2 cold forging machine, the cost of which is more than 250 thousand rubles. He Russian production. There are also foreign-made machines, for example, Chinese ones. They cost a little cheaper, about 210 thousand rubles. The business plan may also include technological process like profile bending. For these purposes, pipe benders are used. They can be manual or electric. They are used for the manufacture and processing of pipes, channels, rods, strips and so on. Such metalworking will require equipment. The most commonly used for these purposes is the device "Azhur-6". It costs about 170 thousand rubles. In addition to all of the above, you will need a large number of tools and machines. You can buy them at any specialized store.

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Profitability, main expenses and income

The business plan must include a calculation general expenses and income, since success and will depend on this. Metalworking is a rather difficult occupation. Its business plan should include the rental of premises, which will require several tens of thousands per month. Expenditure to a greater extent will be associated with the acquisition of equipment. It will take about a million rubles, it all depends on the size of the enterprise. The smaller it is, the lower the costs. Part of the money will go to pay wages workers. Metalworking to a greater extent is an automated work, and the more machines there are in the enterprise, the fewer workers will be required.

There is no such person who would not agree with the statement that work should bring only pleasure, and a career should constantly move up, not stagnate in one place. To achieve the above, try to design your workplace according to the laws of Feng Shui.

Work is an integral part of the life of every adult. It is worth remembering that the location, as well as the design of the workplace, will affect not only financial well-being but also career success. Nevertheless, this whole combination will have a huge impact on the mood and well-being of the worker.

Equipping the workplace according to the laws of Feng Shui, it is necessary to place it as close as possible to the main entrance to the room. The ideal room should be rectangular or square. If the room does not have four corners, then the shortage can be compensated for by a mirror in the place of the intended corner.

No less important for professional success is the color scheme of the office. Among unwanted colors, black and white combination is distinguished. The ideal color scheme is:

golden;
beige;
yellow;
light orange;
pale green;
warm red tones.

The required lighting, which should not be too bright or harsh, also helps to attract the creative energy of Qi.

Excess sunlight is also not welcome. Favorable is dim or diffused lighting with a source directly above the working person or on the left side of him.

A properly designed workplace, according to the laws of Feng Shui, cannot contain any dirt and trash. In the room, all items must be kept in perfect cleanliness. If the room has shelves or cabinets for documents, you must definitely get rid of everything unnecessary.

Places of honor are recommended to be assigned to those attributes or objects that are directly related to the position or profession held, but only in favorable places for this. For example, a laptop, a personal computer and a telephone must be located in the success zone.

Placement of the workplace

It is impossible to properly design an office according to Feng Shui without properly designing the workplace itself. In particular, to avoid a lot of trouble will allow correct location table.

it is impossible for the desktop to be located in a southerly direction - this will provoke constant stress and overstrain;
oriented table to the east will help novice businessmen;
the northwest is always favorable to leaders;
the western direction stabilizes business;
southeast - will attract flows of creative energy.

The location of the table under the hinged structures, which are shelves, beams and air conditioning or ventilation systems, will attract bad luck and illness.

Do not sit with your back to a window or doorway. This arrangement promotes betrayal and deprives a person of any support. In the event that another location is not possible, the negative impact of the window is mitigated by closing it with thick curtains, and in relation to the doors, a mirror is installed on the table so that all incoming people are reflected in it.

You should never place your workplace directly opposite the entrance doors to the office. It is better to move it diagonally, but in such a way that those who enter can see the person working at the table.

In pursuit of the goal of arranging your workplace in accordance with the laws of Feng Shui, you should make sure that the desktop can be freely approached from all directions. This location will help expand prospects and opportunities. It is also necessary to take into account the fact that there should be some free space around it.

A table located close to a wall or placed in a corner, as well as between cabinets, can bring a lot of difficulties.

If there is a high partition or wall directly in front of the table, it is necessary to hang an image with open space on it or an image of a calm lake, a flowering meadow, which will significantly reduce all restrictions.

Any corner of office furniture directed at the desktop is also undesirable. In this position, a person will begin to absorb the maximum amount of negative energy. To neutralize this negative flow, a houseplant located opposite this corner will help.

The location of an aquarium, shelves or open cabinets behind him will also negatively affect a person.

In turn, a blank wall behind the back is considered an excellent location. She provides excellent support from influential people and is considered a wonderful support in life. You can enhance the effect by hanging a picture on it, which depicts a sloping mountain.

If you want to decorate your workplace according to Feng Shui, you need to place something blue or gray in the center of the table. Even a mouse pad. Compliance with this condition will contribute to the influx of creative energy and a more complete use of one's abilities.

It is desirable to have a green indoor plant in a red pot in the left corner of the table, but in a warm color to get rid of the negative energy emitted by the sharp corners of the desktop or other office furniture. Among other things, living plants tend to absorb the negative energies of anxiety and stress.

An excellent solution would be the presence on the desktop of a glass or two with clean drinking water, which should be located as close as possible to the worker.

Water, located on the right side, activates the ingenuity and creative powers of a person, and on the left side, it contributes to the acquisition of new skills and knowledge. It is worth noting that the water in the glasses should always be fresh. Otherwise, it will begin to accumulate negative energies in itself, which, in turn, will be absorbed by a person completely unnoticed by him.

If the workplace is located in such a way that a person sits in a crowded office with his back to other people, it is necessary to hang one of the available things - a scarf, sweater or jacket - to protect against the effects of negative energy on the back of the chair.

If a person sits facing the door, then you should try to keep them always closed, because half-open or open doors suck out creative energy in the literal sense of the word.

The rational organization of the driller's workplace provides for ensuring complete safety of work, establishing order and normal working conditions, as well as maintaining cleanliness in the workplace.

On fig. 6.7 shows the workplace of a driller working on a vertical drilling machine, and in fig. 6.8 - on a radial drilling machine.

Rice. 6.7. The workplace of a driller working on a vertical drilling machine:
a - general form; 6 - plan view; 1 - drilling machine; 2 - receiving table; 3 - rack; 4 - rack-stand for desktop equipment; 5 - containers with blanks; 6 - tablet; 7 - wooden lattice; 8 - tool cabinet

In addition to the drilling machine 1 (see Fig. 6.7), a receiving table 2 is located at the workplace, on which a container 5 with workpieces to be processed is installed, and there is also a rack 3 for storing fixtures, a tool cabinet 8 for cutting, measuring and auxiliary tools, rack-stand for desktop equipment 4.

A tablet 6 for working drawings and technological documentation is installed on the instrumental bedside table. A wooden grate 7 is placed near the machine under the legs, on which a rotating, height-adjustable chair for the machine operator is installed.

Rice. 6.8. The workplace of a driller working on a radial drilling machine:
a - general view; 6 - plan view: 1 - radial drilling machine; 2 - tool cabinet; 3 - racks; 4 - mobile receiving table; 5 - stands for body parts; 6 - wooden lattice; 7 - tablet

The workplace of a driller working on a radial drilling machine (see Fig. 6.8) is organized in the same way as the previous one. In addition to the radial drilling machine 1, it is equipped with a tool cabinet for storing tools D, a mobile receiving table 4, stands for body parts 5, racks for storing fixtures 3, a wooden grate under the driller's feet 6 and a tablet 7 for working drawings and technological documentation. A rotating chair for the driller is mounted on a wooden grate.

test questions

How to properly organize the workplace of a driller on a vertical drilling machine?
How to properly organize the workplace of a driller on a radial drilling machine?