Recommendations for providing feedback to employees. How to write an email asking for feedback, as much as feedback, a copy of the request

During the judicial investigation, a petition becomes a formal request, set out in writing by the participants in the judicial proceedings for the purpose of carrying out certain actions:

clarification of individual facts relating to the court hearing;
ensuring their own safety or legal representatives acting during investigation or legal proceedings,

Petition

A petition is a formal request submitted individually or collectively to the authorities state power or organs local government in writing for the purpose of initializing or changing some government decision.

In petitions sent, as a rule, to higher authorities state power, not private, but socially significant public issues are raised.

In Russia, there is no special federal law establishing a special procedure for the nomination, petition, its direction and consideration, or not yet, and the Constitution of the Russian Federation, due to the absence of articles on petitions in it, does not give Russians the right to submit them.

In a number developed countries the right to submit petitions, as well as the free expression of their peoples, is enshrined at the legislative level. In accordance with adopted laws, it is determined minimum volume signatures that must be collected in order for the document to be submitted for consideration to a government body. The minimum number of signatures in a petition depends on the characteristics of the legal system, the ability to quickly process requests and, naturally, on the political system of the state.

Petitions in countries where their nomination is allowed are one of the most important tools for society to influence the authorities. They provide communications between authorities and citizens, although often for different reasons.

Possibility of putting forward petitions in Russia

The possibility of putting forward petitions in Russia is regulated by the Decree of the President of the Russian Federation “On consideration of public initiatives sent by citizens Russian Federation using the Internet resource “Russian Public Initiative” (No. 183 of March 4, 2013).

With the help of this portal you can reach a very large audience and, as a result, collect much more signatures. In addition, the need to prepare a huge layer has disappeared paper documents, in conducting personal meetings and in establishing contacts. It is not surprising that e-petitions have become very popular for this reason. Electronic and paper (written) versions of petitions are equivalent in legal force.

The purpose of petitions is not only to collect signatures. They create a more important opportunity - bringing together people who care about a particular common problem, on which we can work together, achieve the necessary attention to it both from the authorities and organizations, companies and a wide range of socially active groups of the population.

A petition, at its core, is an official statement of the will of a certain number of citizens. The authorities must take this fact into account. A petition allows you to influence the adopted law, partially change it, or even repeal it if there are sufficient grounds for this. Petitions, by and large, can be put forward in relation to any issue, be it the removal of a corrupt official from office or the creation of a children's park in a city or town.

On the page of the government services website “Russian Public Initiative” the official website is ROI.ru. Registration and voting" you can familiarize yourself in detail with the conditions for filing a petition and online voting for the proposed proposal, in particular, with the requirement that the petition should not contain initiatives that contradict current Russian legislation.

Virtual reception areas for submitting applications, appeals, complaints, petitions and proposals

An example of new forms of dialogue between the authorities and various institutions with the population can be:

virtual reception State Duma RF,
the official website of the Administration of St. Petersburg, which is an electronic reception for sending requests and messages,
electronic reception of the Government of the Leningrad region,
electronic reception of the Moscow Government,
electronic reception of the Department for the Development of New Territories of the City of Moscow,
virtual reception of the Administration of Krasnoyarsk,
Internet reception of the Smolensk City Administration,
official website (electronic reception) of the Administration of the Guryevsk urban settlement of the Kemerovo region,
Portal of the Department of Health of the Kostroma Region,
virtual reception of the rector of the State Budgetary Educational Institution of Higher Education of the Moscow Region "Academy of Social Management",
Active Citizen website is a project for those who care about what happens in Moscow, which is a platform for electronic referendums launched on the initiative of the Moscow Government,
Portal of caring people, created by the Administration of the Lipetsk region,

where people submit their proposals affecting various issues of life in their region. They are discussed by the participants of these interesting projects, the results of which are the implementation best ideas and solving the problems identified in the appeals.

Not at all excluding traditional forms of written appeals and personal receptions from managers, executive authorities and various institutions, providing citizens with the convenience of appeals, additional features to receive comprehensive consultations and answers to questions of interest, to make proposals and initiatives, to openly express one’s opinion on topics relevant to the city, region, region, virtual receptions are becoming increasingly popular.

Rights of persons who submitted applications

When contacting authorities and any other authorities, a citizen has the right:

give additional documents and materials;
request additional documents and materials from the addressee;
get acquainted with documents and materials related to the consideration of the application, if this does not affect the rights, freedoms and legitimate interests of other persons and if these documents and materials do not contain information constituting state or other protected federal law secret;
receive a written response on the merits of the questions raised in the appeal, notification of forwarding the written appeal to government agency, local government or official, whose competence includes resolving the issues raised in the appeal;
file a complaint against a decision made on an appeal or against actions (inaction) in connection with the consideration of an appeal to a higher authority in the administrative and (or) judicial procedure in case of justified disagreement with by decision or committed violations that entail infringement of the applicant’s rights
apply for termination of consideration of the appeal.

Security guarantees in connection with filing an application

The law prohibits prosecution of a citizen in connection with his appeal to a state body, local government body or official with criticism of the activities of these bodies or officials, or in order to restore or protect his rights, freedoms and legitimate interests, rights, freedoms and legitimate interests of other persons.

Disclosure of information relating to privacy citizen contained in the appeal, as well as other information, without his consent.

The same as sending a written appeal to a state body, local government body or official whose competence includes resolving the issues raised in the appeal does not constitute disclosure of information contained in the appeal.

The procedure for considering citizens' appeals

1. Personal reception of citizens by officials

You can submit an appeal to state bodies, local government bodies, or do it orally during a personal reception by the heads of these bodies and authorized officials.

Information about the place of reception, as well as the days and hours established for reception, is brought to the attention of citizens. When receiving a person in person, the citizen presents a document proving his identity.

The content of the oral appeal is entered into the citizen’s personal reception card. If the facts and circumstances stated in the oral appeal are obvious and do not require additional verification, the response to the appeal, with the consent of the citizen, can be given orally during a personal reception, which is recorded in the citizen’s personal reception card. In other cases, a written response is given on the merits of the questions raised in the appeal.

A written application accepted during a personal reception is subject to mandatory registration and consideration in the manner established by this Federal Law.

If the application contains issues the resolution of which is not within the competence of the given state body, local government body or official, the citizen is given an explanation of where and in what order he should apply.

During a personal reception, a citizen may be denied further consideration of an appeal if he was previously given an answer on the merits of the questions raised in the appeal.

2. Mandatory registration of a written request

A written appeal can be sent directly to that state body, local government body, or that official whose competence includes resolving the issues raised in the application.

A written application is subject to mandatory registration. The application is marked with the incoming document number, registration date, surname, position and signature of the person who registered the document.

Registration of citizens' appeals is carried out using one of the following forms:

electronic,
card,
magazine with graphs.

All received applications, including those received in person, are registered on the day they are received.

If the competence of the official or administrative body to which the appeal was sent does not allow resolving the issues contained in the appeal, they, within 7 days from the date of registration of the appeal, forward this application to another, relevant body or relevant official, in whose competence includes resolving the issues raised in the appeal. The applicant must be notified of this.

If the solution to the issues raised in a written appeal falls within the competence of several state bodies, local self-government bodies or officials, a copy of the appeal is sent to the relevant state bodies, local self-government bodies or relevant officials within 7 days from the date of registration.

A state body, local government body or official, when sending a written appeal for consideration to another state body, local government body or other official, may, if necessary, request from these bodies or the official documents and materials on the results of consideration of the written appeal.

It is prohibited to send an appeal for consideration to a state body, local government body or official whose decision or action (inaction) is being appealed.

If it is impossible to forward the appeal for consideration to a state body, local government body or official whose competence includes resolving the issues raised in the appeal, the complaint is returned to the citizen with an explanation of his right to appeal the relevant decision or action (inaction) in court.

3. Responsibilities of officials when considering appeals

take measures for full, objective, comprehensive and timely consideration of appeals;
make legal and informed decisions;
inform citizens in writing about decisions made based on the results of consideration of written appeals, providing reasons for their adoption;
explain the procedure for appealing decisions.

4. Deadlines for consideration of applications

if the application does not require additional study and verification - no later than 15 days;
if the resolution of issues falls within the competence of the recipient - no later than 1 month;
if the consideration of the application requires a special inspection, requests for information, the period for its consideration is extended, but not more than 1 month (with notification of citizens about this).
if the application requires the need to send requests to foreign states and (or) international organizations, the period for its consideration may be extended to 6 months.

If a citizen’s appeal is submitted to local authorities, the bailiff service, Rospotrebnadzor, the Federal antimonopoly service, housing and communal services or other authorities were ignored, left without consideration, or a response was provided to it, which in essence was a repudiation, that is, rude behavior was committed on the part of officials administrative offense and violation of Federal Law No. 59, then this circumstance should become the subject of attention of the prosecutor’s office, where you should immediately contact:

5. Monitoring the consideration of applications

State bodies, local government bodies and officials, within their competence:

monitor compliance with the procedure for considering appeals,
analyze the content of incoming requests,
take measures to timely identify and eliminate the causes of violations of the rights, freedoms and legitimate interests of citizens.

Control over the consideration of received citizens' appeals is carried out using electronic system control, registration and control cards, magazines.

Instructions from managers (officials) to further consider citizens' appeals are formalized in the form of resolutions.

Citizens are informed in writing about decisions made based on the results of consideration of their written appeals.

In responses sent to higher state bodies and other organizations (to higher officials) based on citizens' appeals and orders under control, information about the notification of the citizen about the results of consideration of his appeal and a note about the executor are indicated.

In cases where written appeals from citizens received by state bodies and other organizations (officials) simultaneously contain issues within the competence of several government bodies and other organizations (officials), copies of these appeals are sent to the relevant authorities within 5 days. government bodies, other organizations (officials) with notification of this to citizens.

6. When the appeal is considered considered and resolved

The appeal is considered considered and resolved if:

the questions raised have been considered.
the necessary measures have been taken;
a written response was given on the merits of the questions raised in the appeal within the time limits specified in the Law.

The response to the appeal is signed by the head of the state body or local government body, or an official.

Response to an appeal received by a state body, local government body or other official by information systems common use, sent to the email address specified in the application.

7. Storage period for requests

Applications and appeals of citizens, materials related to their consideration - 5 years.

In case of repeated application - 5 years from the date of last consideration.

If necessary, in in the prescribed manner A government agency or other organization may decide to increase the storage period or to permanently store relevant citizen requests.

8. List of grounds for refusal to consider applications

the written appeal does not indicate the surname of the citizen who sent the appeal, and mailing address, to which the response should be sent.
the appeal contains information about the illegal act being prepared, committed or committed, as well as about the person preparing, committing or committing it; the appeal must be sent to a state body in accordance with its competence.
the text of a written appeal cannot be read, it cannot be sent for consideration to a state body, local government body or official in accordance with its competence, which is reported to the citizen who sent the appeal if his name and postal address can be read.
an answer on the merits of the question posed in the appeal cannot be given without disclosing information constituting state and other secrets protected by federal law; the citizen who sent the appeal is informed of the impossibility of giving an answer on the merits of the question posed in it with the inadmissibility of disclosing this information.
an appeal in which a court decision is appealed is returned to the citizen who sent the appeal, with an explanation of the procedure for appealing this court decision.
the appeal contains obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, the official has the right to leave the appeal unanswered on the merits of the questions raised in it while simultaneously notifying the citizen who sent the appeal about the inadmissibility of abuse of rights.
a written appeal contains a question to which written answers have been given on the merits many times in connection with previously sent appeals, and while the appeal does not present new arguments or circumstances, an official or an authorized person has the right to make a decision on the groundlessness of the next appeal and termination of correspondence on this issue, provided that the specified appeal and previously sent appeals were sent to the same government body or to the same official, with notification of the citizen who sent the appeal.

9. Compensation for losses caused and recovery of expenses incurred when considering appeals

A citizen has the right to compensation for losses and compensation for moral damage caused by the unlawful action (inaction) of a state body, local government body or official when considering an appeal, according to a court decision.

If a citizen has provided knowingly false information in his appeal, expenses incurred in connection with the consideration of the appeal by a state body, local government body or official may be recovered from this citizen by a court decision.

Useful to consider

In order for the appeal to be considered seriously and on time, it is desirable that it contains references to laws or any other official decisions.

Helpful information

The calculation of taxes on real estate according to the new rules for 2019 can be found.

It is quite difficult to systematically receive useful feedback on design work. This article offers techniques to help you get the most out of your questions so you can improve as a designer.

"Oh, that's great!"

"I like it. It looks cute. Nice colors, man... I need to get back to work."

We bet you've heard reviews like this before. Not very useful, right? What you'd really like is precise and effective feedback so you can improve your design work, not vague comments.

If you've ever asked a friend or colleague for design feedback, these are most likely the responses you received, perhaps coupled with a sheepish smile and awkwardness as they tried not to hurt your feelings.

No. As we see, Feedback very important. And there is The right way ask for feedback so you get good thoughts from everyone - every time you ask. We are going to explore them in this article.

Why is feedback so important?

When done right, receiving feedback is the most valuable part of any design process. It doesn't matter how experienced the designer is. Without feedback from other people, you can't be sure that your work will be appreciated and understood by anyone other than you. There are approximately three billion people in the world with an Internet connection, each with a completely different set of experiences, biases and preferences. Trying to create something in isolation must be madness.

Other people also provide information that would never have occurred to you because of their unique set of experiences and skills. Take advantage of this diversity and use it to your advantage.

Specifically for website design, a second pair of eyes helps ensure that:

1) the design is visually pleasing to different tastes

2) the designer's intentions are clear

How to ask for feedback?

Often when we receive generalized feedback, we blame the person we asked. But the mistake lies in ourselves, not in them. However, this mistake is natural: connecting complex questions and answers is not a skill we are born with.

This is why we need social hacks. We need tricks to master the communication process.

The most important aspect of receiving meaningful and actionable feedback is creating an environment in which the person you are asking for feedback feels as comfortable as possible. Stress and anxiety destroy our ability to think clearly and critically, and the fear of offending others prevents us from saying what we really think.

To create an atmosphere of comfort, below we will tell you what needs to be done:

Let people know early and give them plenty of time to review your work. Never surprise someone with your request or confront them with a fact. If you do this, the feedback you receive will be rushed and superficial.
Tell the person exactly what you expect from him. If people know what kind of feedback you want, then they can respond accordingly. Free direction isn't always a great idea: people need limited focus to get things done right.
Limit their options. It is much easier to decide between two options than with an undefined range.
Be aware of how they give feedback and what they don't say. You can uncover thoughts that they may not know how to express.

Let's talk a little more about each of the points.

Tell us the type of feedback

Whenever someone asks to review, edit or critique something, I always have a lot of questions, What is the purpose for asking for feedback? Do you want me to praise? Or do you want me to give detailed, non-confrontational, but constructive criticism about even the most subtle details?

If someone asks me to revise my essay for school, I need to know whether they want me to simply look for spelling errors or to provide a critical assessment of the work. The same goes for design. Designs can be criticized on a dozen factors, and most people don't have the experience to distinguish one factor from the next.

If you don't instruct people on what exactly you expect from feedback, they will be on the fence. safe side, and it won't be particularly useful. The trick is to ask different people critique different parts of your design and then combine all their responses.

Give people time

Imagine you are at a meeting. You are surrounded by other designers, managers and other stakeholders. Like most people in a meeting, your mind is wandering elsewhere. But suddenly the manager points at you and asks you to tell about your latest project.

You turn to ice. Dazed and unprepared. You stumble over every word you hope makes sense. But ultimately, you become stressed and can't think clearly.

You're caught off guard, so you try to come up with something insightful to make the words seem useful and smart. But it takes time and true thoughts.

So, give people time to think and respond. To get a truly thoughtful answer, give them the work in advance and ask them to look at it before discussing it in the near but respectable future. Maybe later in the day, but not 5 minutes later. Consider asking them to take notes on their most pressing thoughts and consider specific questions you submit with your projects.

Limit your options

When you are at the eye doctor's office, they compare the effectiveness of different lenses. Remember that you only ever compare two lenses at a time? There's a good reason for this.

Imagine if you were given twenty lenses and asked to choose the best one, or rank them in order from best to worst. Yes, it's much more complicated. Your memory is not that good. And not your perception.

When there are only two options, it's much easier to tell which one is better.

The question "Do you think this color is better?" leads to "Hmm, well, I'm not quite sure... there are several million of them." Avoid this. Instead, try asking, “Does it look better in this red or this red?” or “Is centered or left aligned better?” Then continue repeating your questions until your friend has the patience to answer thoughtfully.

Oh yeah. Make sure you have patient friends. Good luck with this!

Ask them what they don't like

In an interview with Elon Musk, CEO Tesla and SpaceX, talked about the greater importance of receiving negative feedback - asking people what they hate rather than what they love. To make the most of this process, you need to create an environment where the other person feels comfortable enough to openly criticize your design. This brings us to the following:

Accept feedback gracefully

The most important step in receiving valuable feedback is to hone your ability to receive constructive criticism. With a real smile. Instead of feeling insulted or embarrassed, be grateful that people discovered and brought these shortcomings to your attention. They spend their energy for your own benefit. If you are passive aggressive or just dead silent in response, you end up being counterproductive.

Also, consider this: It's much better for your ego and your career to openly criticize a friend before you later hear it from a client! Listen to your friends and incorporate their feedback when necessary.

At first it will be difficult not to react negatively to every little niggle. I promise you it will get easier with time and practice. You must separate yourself from your work: criticism of your work is not criticism of your abilities. She points out what can be improved, because the rest is already good.

Pay attention to how people talk and what they don't say.

Many people find it very difficult to express themselves. Plus, people don't want to appear ignorant, and they don't want to insult you. All this manifests itself in the fact that people do not speak. In other words, it is revealed in the way people express their thoughts.

You may have noticed that your friend has noticed something, but remain silent. Or he will start to say something and then retreat. These are all signs of missed opportunities for constructive feedback. This person has something potentially super helpful to say, but can't. Make him criticize you. To do this, start by criticizing your own work in a light-hearted manner to let him know that you don't think that you and your work are always the picture of perfection. Then politely convince him what you particularly want to hear negative feedback and ask again.

Move forward

Getting feedback is valuable for getting a variety of perspectives and opinions on your projects and catching flaws that your eyes are used to seeing. However, to maximize the benefit you receive from feedback, it is important to create an environment in which the person giving the criticism feels comfortable doing so.

Do you know that up to 80% of users leave your website without filling out an application because the feedback form on your website is far from ideal? Or are you confident that your application form is perfect and has maximum conversion?

Increasingly, our new clients who come to our studio, when discussing the creation and promotion of a website, are wondering about conversion. This is an absolutely valid question when we're talking about about Internet marketing, because if the site does not bring clients, then there is no point in investing time and money in it. In today's blog we will talk about one of the factors that greatly influences the number of customers from a company's website. This factor is feedback forms, or as they are also called, “capture forms.” What is the ideal form of feedback?

Let us immediately note that depending on the business segment, this form may differ, since each business has its own tasks and formats of interaction with clients. It is the form that “communicates” with the client while your manager calls other contacts and waits for new applications.

The feedback form on the website is important. You lead the buyer to make a purchase or order a service unobtrusively and carefully. You use everything you can, from a user-friendly interface to excellent sales conditions. But when the client gets to the order form, he leaves. All the work is in vain. It is unlikely that he will ever return to you again. This can be avoided by simply changing the feedback form.

Why do we need a feedback form?

Not only for making an order/purchase. Using the feedback form, you find out from users what they like/dislike, what problems there are in the company’s work, and even get ready-made tips for improving it. Conversation with users is:

a) increasing loyalty to your company;

b) the ability to quickly respond to a request, reduce negativity and retain the client;

c) the opportunity to improve a product or service;

d) a way to increase sales.

The main mistake that inexperienced website owners make is an overloaded feedback form. Users are intimidated by the large number of fields that must be filled out in order to make a request to your company. They don't want to provide unnecessary information about yourself, even if you promise them confidentiality. We have collected for you several rules for creating the perfect shape.

Rule #1. Simplify the form as much as possible

Which of these forms are you most likely to fill out?

Or like this

Leave only the most important fields. Visitors to most sites do not like to fill out a large number of fields

If the form simplification rule is followed, then you can expect an increase in conversion by 30–60%.

Advice. Remove everything unnecessary, leave 2-3 fields or even 1. Usually this is “Name”, “phone number or e-mail”. If you have an online store and you are creating an order form, then there will be a few more fields: “Name”, “Phone number or E-mail”, “Delivery option”, “Quantity of goods”, “Address”. Look at the purpose for which you are making a feedback form, and simplify it as much as possible.

Rule #2. The shape must be noticeable

The feedback or application form from the site must be visible, otherwise the visitor may simply not notice it and not fill it out. You can even add some kind of animated element to add even more emphasis.

Rule #3. Minimum “required fields”

One required field - phone

Often on company websites you can see not only a form overloaded with unnecessary fields, but also a mandatory requirement to fill out these fields. The wording “required field” is present on 99% of sites. Want to increase your conversion? Remove mandatory completion of all fields except phone number. If a person wants, he himself will fill out those fields that he considers necessary, but the main field is the phone number, which will allow him to call the client back and clarify all the other information. The main thing is to remember to create the right scripts for managers.

In what cases does conversion from forms drop:

Conversion rate drops by 3% if you ask to fill out an age field
Conversion rate drop by 10% if you need to enter your full name
Conversion rate drop by 2%, if you are interested in what locality visitor lives
Conversion rate drop by 4% if you need to fill in your residential address

If the fields about delivery, address and full name are present in the online store, then the user, of course, fills them out and this does not affect the conversion. But if you want him to fill out the data in order to send you an application, then the conversion will certainly drop.

Rule #4. Links in the form (conditions of application)

If you need to send a visitor to read the terms of contact, processing applications, orders, etc., then make these links directly in the form block. When you click on such a link, it is better to show a pop-up window with information that can be easily closed and proceed to filling out the form.

An example of this form:

Try to minimize the amount of text and conditions in the form, because the user will be too lazy to re-read everything and he will simply close the form without sending you his data. There are also errors in this form - too many required fields.

Rule #5. Consent to data processing

Even though the data in the form may not be filled out correctly and may not be of the nature of personal data, this checkbox must be checked. There have already been legal challenges in which defendants had to pay a fine for failure to comply with this requirement of the Legislation.

Rule #6. There should be no drop-down lists

If your form is a calculator, then a drop-down list is acceptable. But if you force a person to choose which department of your company he wants to contact, then this will reduce the conversion, because users want to quickly fill out the form without thinking about unnecessary information.

Rule #7. Remove the captcha from the form

Entering a captcha can reduce conversion by up to 40%. This is explained by the fact that often the captcha is not readable at all, or when entering data it reports that the characters entered are incorrect. If previously the captcha was justified by the fact that without it a lot of spam could come, but now there are technologies that protect the form from data entry by spam robots even without entering a captcha.

At artcell studio we use exactly this technology. As you can see, there are no captchas in our forms and we do not receive SPAM.

Rule #8. Automatic notification that the form has been submitted

After the form is filled out and sent, a message must appear stating that the data has been sent and the manager will call you back shortly. If there is no such notification, then the user does not understand whether the data was sent or not, whether he should expect a call from the company or not. This notification will save you from duplicating applications from the same user.

Rule #9. Notification via SMS

Send an automatic notification to the visitor's number if your form had a field to enter a phone number. This will allow you to personalize your message, and the user will once again be reminded of the name of your company.

So what is the ideal form of feedback?

It is highlighted in a frame or color, which allows it to be more noticeable against the background of the rest of the information on the site

Minimum fields to fill out

One or two required fields

No fields with dropdown lists

Availability of a checkbox for consent to the processing of received data

Availability of links and additional conditions immediately in the form without unnecessary transitions to other pages of the site

No captcha

Do you have the perfect application form, but still have few clients? Read this blog in our magazine and you will find the answer to your question. If your site is not doing well in search engines, then this information will be useful to you.

If you are unable to make the contact form perfect and you want to turn to professionals for help, then fill out the application below and our manager will call you back as soon as possible.

1. If the written appeal does not indicate the name of the citizen who sent the appeal or the postal address to which the response should be sent, no response to the appeal is given. If the said appeal contains information about an illegal act being prepared, committed or committed, as well as about the person preparing, committing or committing it, the appeal must be sent to a state body in accordance with its competence.

2. An appeal in which a court decision is appealed, within seven days from the date of registration, is returned to the citizen who sent the appeal, with an explanation of the procedure for appealing this court decision.

(see text in the previous edition)

3. A state body, local government body or official, upon receipt of a written appeal that contains obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, has the right to leave the appeal unanswered on the merits of the questions raised in it and inform the citizen who sent the appeal about the inadmissibility of abuse of rights.

4. If the text of a written appeal cannot be read, a response to the appeal is not given and it is not subject to forwarding for consideration to a state body, local government body or official in accordance with their competence, about which within seven days from the date of registration the appeal is communicated to the citizen who sent the appeal if his name and postal address can be read.

(see text in the previous edition)

4.1. If the text of a written appeal does not allow determining the essence of the proposal, statement or complaint, a response to the appeal is not given and it is not subject to forwarding for consideration to a state body, local government body or official in accordance with their competence, about which within seven days from the date of registration of the appeal is communicated to the citizen who sent the appeal.

5. If a citizen’s written appeal contains a question to which he has been repeatedly given written answers on the merits in connection with previously sent appeals, and the appeal does not present new arguments or circumstances, the head of a state body or local government body, an official a person or an authorized person has the right to decide that the next appeal is groundless and to terminate correspondence with a citizen on this issue, provided that the said appeal and previously sent appeals were sent to the same state body, local government body or the same official . ABOUT this decision The citizen who sent the appeal is notified.

(see text in the previous edition)

5.1. If a state body, local government body or official receives a written request containing a question, the answer to which is posted in accordance with Part 4 of Article 10 of this Federal Law on the official website of the state body or local government body on the Internet information and telecommunications network ", the citizen who sent the appeal is informed, within seven days from the date of registration of the appeal, of the official website on the Internet information and telecommunications network, which contains the answer to the question posed in the appeal, while the appeal containing an appeal of the court decision is not returns.

6. If an answer on the merits of the question posed in the appeal cannot be given without disclosing information constituting a state or other secret protected by federal law, the citizen who sent the appeal is informed of the impossibility of giving an answer on the merits of the question posed in connection with the inadmissibility disclosure of the specified information.

7. If the reasons why an answer on the merits of the questions raised in the appeal could not be given were subsequently eliminated, the citizen has the right to again send the appeal to the relevant state body, local government body or the relevant official.

In communication by e-mail, as in other areas, there are rules of etiquette and social protocol. If you need to write a letter asking for feedback at work or school, or to get feedback on your written work, you should think about the wording, structure of the letter, and timing. This will allow you to make your letter as effective as possible. Be polite, punctual and to the point to get the information you need.

Steps

How to Ask Customers for Feedback

Don't ask too many questions. Customers receive a huge number of requests to complete surveys from all kinds of companies. If you want the client to delete your letter upon receipt, include a huge number of questions in it. If you want to interest a person, limit yourself to a couple of questions.

Ask questions that require a detailed answer. Don't ask questions that can be answered with "yes" or "no." Instead of “Would you recommend us to your friends?”, ask the following question: “How would you describe us to another person?” Questions like these will help you gain more information.

Promise the client to respond to him as soon as possible. Thanks to this, the client will feel that his opinion can influence something. If a person knows that he will be answered, he will write a more sincere review.

When responding to a review, be honest and act like a professional. IN modern world Due to the capabilities of the Internet, you can instantly lose your reputation if you behave unprofessionally with people.

Do not use flash graphics or other objects that will take a long time to load. If a person has a slow connection, they will probably delete the message if they realize it is taking too long to load. Remember: you need feedback, not the client.

Choose the appropriate font and format. The letter should look neat and professional. An email written in Comic Sans and containing low-quality graphics is unlikely to impress your customers. It is better to use standard fonts (Times New Roman, Arial) if you are not familiar with fonts, and abandon large quantities graphics.

Make sure your email will be readable on all devices. Single-column text will be more convenient than multi-column text. The font should not be too small. The letter should be easy to read on a laptop, phone and tablet. Since in the modern world many people read mail from their phones, the letter must follow this format.

The letter will be modest. Follow the rules of correspondence adopted at your place of work. Being modest will help you get feedback, but don't go overboard or your manager may think you don't know anything about your job. Frame questions so that everyone can see your progress on a project or task. This will let your manager know that you are not slacking off. Below we provide some more important recommendations.
- You can say this: “I was working on a presentation that is due tomorrow, and I had a question about the format. I am not sure that I correctly understand the standards adopted in our company. I am attaching the presentation to this letter and would be very grateful if you take a look her and comment if everything is okay. Thank you for your help."
- Don't forget to thank the person.
Talk about specific things. This will avoid general phrases that will be unhelpful. Don't ask yes or no questions unless you absolutely have to. Try not to ask your manager or colleague too many questions at once.

Thank the person when he responds. If you are advised to work more or told that your performance is not yet up to par, explain what you plan to do to improve this. Don't answer right away - give yourself the opportunity to calm down and think about the information.
- Reply no later than 1–2 days later.

How to ask for feedback at work

Introduce yourself. A teacher may have hundreds of students, especially if it is a university. You should indicate your first and last name, group number and department. If you are a high school student taking preparatory courses, please indicate your class. This way, the teacher won’t have to guess who you are, and it will be easier for him to write a review.

Don't go beyond business communication. Sometimes students find it difficult to write to teachers because they cannot decide on a style. If your teacher has already written for you himself, stick to the same style as him. It’s better to formulate your thoughts like this: “I’m not sure that I understood the task correctly. I have several questions regarding the work.”

Keep it short. Do not attempt to explain the entire context of your questions unless the context is necessary to understand the questions. For example, if you want to ask for an extension on a paper due date, your teacher may need a detailed explanation, but if you just want to ask a question about a paper, don't explain why you missed writing sooner because of your dog or why you're writing now (if only the deadline doesn’t come very soon). Don't talk about things that don't really matter right now.

Don't wait until the last minute to ask for feedback. Your teacher is unlikely to want to help you on the eve of the test and will probably be unhappy that you didn’t bother to ask earlier. If you are forced to ask questions at the last minute, keep it short, to the point, and apologize for the inconvenience. Thanks to this, the likelihood that the teacher will answer you will be higher (provided that he reads the letter on time).

Use the format specified by the teacher. Often, teachers stipulate a specific format in which the assignment should be completed. For example, if the teacher asked you to send your work in .doc format, do not send the document in .pdf or .pages. If you don't know which format to use, use .rtf or .pdf or ask your teacher a question.

Ask for feedback on a paper you've already taken or your performance in an exam. Write a polite letter to your teacher. If the teacher has office hours, go see him in person. Say something like this: “I didn’t do as well on the exam as I had hoped. Could you please point out my mistakes so that I can prepare better for the next exam?” As a rule, teachers are willing to give recommendations in such cases.

How to Ask for Feedback on Written Work

First, write to someone you know personally. If you want detailed feedback, you should ask someone you know well (such as a friend or colleague). Write as you usually do. If you usually call a person, do so. Don't submit your work in the first email unless you're sure the person will agree to help you (for example, if you haven't already asked the person to read the work or if the person hasn't offered to do so).

You can include a short excerpt or description in your letter. It depends on whether you are writing to a friend or a colleague.

Write to a specialist in this field. If you need a professional opinion, write a letter to a professional you know and explain what your project is and why you need feedback. Don't put pressure on the person - just politely ask him to think. Say this: “I understand if you don’t have time for this.” It might be worth asking the person if they would recommend another expert for you.

Don't submit your work in the first email. Most likely, such a letter will remain unanswered unless you indicate that this work will be paid. If you are contacting famous person, he is unlikely to reply to you because he receives a ton of similar emails. It’s better to first ask friends, colleagues, teachers. Surely they will be ready to help you and will meet you halfway.