IPTV set-top boxes from Rostelecom: detailed review, advice on selection and configuration. How to return the console

There are situations when termination of a contract causes serious difficulties for Rostelecom clients, sometimes leading to disappointment and scandals. To prevent this, Rostelecom clients should know how to refuse Rostelecom equipment, how to terminate the contract and return the equipment back to the company.

There are a number of reasons that push subscribers to refuse the services of the provider and return equipment to him:

poor quality of services;
insufficient Internet speed;
not satisfied with the tariffs;
frequent problems that require a long time to resolve;
lucrative offers appeared.

Not every subscriber knows how to refuse Rostelecom equipment to get your money back. You need to understand that this cannot be done using the Internet. To refuse further use of services, you will have to go to the office.

Algorithm of actions on how to terminate a contract

If you no longer require the company’s services, first of all, you should prepare the required documents:

an existing copy of the contract;
the device itself;
equipment acceptance/transfer certificate;
your passport.

After making sure that there is no payment, you need to inform the company representative about stopping the use of its services.

The most common problems or how to refuse Rostelecom equipment

It is clear that the shutdown procedure has a lot of pitfalls, which are easy for an ignorant person to stumble upon.

Debt for services rendered

Such problems arise mainly when, when moving, they forgot or did not know how to terminate the installment plan for equipment with Rostelecom. Clients who do not use the services of a provider are perplexed by the amount of their growing debt. This is due to the fact that, despite the service being disabled, subscription fee constantly growing. It follows from this that timely termination of the contract will save you from fines and overpayments, and, accordingly, stressful situations.

Debt for the use of equipment

When terminating the contract, you must immediately return the rented equipment, unless this requires its dismantling. Otherwise, rent will continue to be charged despite the fact that you have canceled the services. This can lead to the formation of debt.

Returning equipment to the provider

Many users don't know how to return equipment to Rostelecom and get your money back for it. If for any reason the manager refused to pick up the equipment and return your money, you can safely write a statement in which you must indicate:

reason for contact;
the essence of the requirements;
result of communication with the manager.

The main thing is not to forget to pick up a copy of the document, which contains a mark that it was accepted for consideration. Having received the answer, you can make a decision based on it.

Most often, if the set-top box has no defects or damage, receipts and original packaging are present, the issue of returning the equipment is resolved in favor of the client.

Setting up Rostelecom television is done after connecting the IP set-top box. Its configuration should consist of the following elements: the console itself, two batteries, a power supply, and a remote control. remote control(remote control), AV cable (tulip), ethernet cable, which will connect the set-top box and the router, and the HDMI cable.

The instructions for television devices provide their detailed characteristics. For example, the “Standard” set-top box supports HD and 3D resolutions. And its functions are:

support for digital image formats standard SD and high definition HD;
support for interactive services;
independent use and management of Rostelecom network resources, which means pausing, recording, rewinding and using archives.

The Premium set-top box has the same functions, but is controlled using a built-in 500 Gb hard drive.

Before using the set-top box, like any other device, open its manual and read the description detailed instructions on its application.

There are several options for connecting it:

via internet cable;
via Wi-Fi;
via PLC adapters.

To connect and configure the Rostelecom TV set-top box via Wi-Fi (which is wireless network), need to be purchased expensive equipment. To connect devices via this network, use a Motorola media bridge or an additional Wi-Fi adapter.

The Rostelecom set-top box can be connected to the TV using PLC adapters. To do this, they buy and deliver expensive devices that are powered from the mains. After installation, they are configured to work together.

Connecting the set-top box with an Internet cable is the simplest and most reliable option, any user can handle it independently, and this will be considered. To set up Rostelecom television through a router, you need to make sure that it supports the IGMP function, and this is the process of exchange between consumers and providers (routers) of multicast IP traffic. All this happens at a fairly high network level. Without this function, you will not be able to connect to Rostelecom IP television.

How to connect and configure a Rostelecom TV set-top box via an Internet cable. This is done very simply and anyone can do it. To do this, we perform the following steps in turn:

First, the cord from the power supply is connected to the set-top box, without temporarily supplying electricity.
In the router settings, find IPTV and launch IGMP Proxy. Here you need to select the “Bridge” mode and define the LAN port. Now save all this and reboot the router.
An Internet cable connects the router to the set-top box. In this case, be sure to use the LAN port that was defined in the settings.
Now, to set up Rostelecom television via a router, you need an HDMI cable (or AV) to connect the set-top box to the TV. If this port is not on the television device, then “tulips” are connected.

We connect the power supply to the mains. We turn on the TV. After this, the image will be displayed on the screen and you can begin setting up Rostelecom channels on your TV. If it doesn’t work, unplug the devices from the sockets and repeat all the steps, but you should try connecting the cable to another port.

Rostelecom TV does not require its subscribers to set parameters, because all this will be done by its provider; the service user only needs to log in.

How to set up television

How to set up Rostelecom television yourself if the “Standard” set-top box is already connected. To do this, the remote control switches the switched on TV into video mode. Windows will appear on the monitor informing you that you must enter your login and password to boot the new device.

In the opened fields from the registration sheet, using the remote control, one by one enters the numbers that correspond to the login and password. Press the “OK” key, that is, it will confirm the completed actions. Usually television channels automatically already configured, so the window on the monitor will offer their selection.

It is important to know that sometimes the device may require a PIN code after entering your login and password. In this situation, we use the numbers: 0000 or 1111. If this does not bring results, contact Rostelecom technical assistance by calling 8 800 100 08 00, they will help you unblock it.

Troubleshooting

What to do if the installed Rostelecom TV set-top box does not work, as the subscriber expected this. We know that all channels are always configured automatically, but sometimes various problems occur. For example, the screen is blue, this may mean that you need to select the correct video input. A rabbit is running - the reason is the firmware, or an incorrect connection, and there may also be poor contact in the connectors. You need to double-check all this and reboot the console. It is advisable to change the “tulip” to an HDMI cable.

The device is connected, but not broadcasting all channels. The reason may be that the subscriber forgot to pay on time for additional services. Technical failures are observed very rarely. Remember, the technical assistance service is always ready to eliminate them, as well as provide any other service.

Additional functions of the set-top box

The most favorite feature that subscribers use most often is TimeShift support. It makes it possible to stop television broadcasting and continue it at any convenient time.

Rostelecom offers its subscribers about 180 different TV channels. The set-top box analyzes the interests of users and suggests programs that may be useful to them.

Subscribers are also offered video rental of the most interesting films. You can select them at the top of the screen and purchase them without leaving your couch, using only the DPU. This service is called “video rental”.

Reset settings

The firmware of Rostelecom TV set-top boxes is done to give it new functionality, improving quality indicators. It is done very simply. To do this, go to the menu, look for the Def.Settings item, confirm with the “OK” button and select Exit&Save. That's it, the settings are reset. Now it remains to configure them in a new way, as was discussed above in the section “How to set up Rostelecom television.”

Rostelecom digital television is a convenient service that provides many additional functions. You can watch videos not only on TV, but also on your computer. The equipment allows you to stop playback, record TV shows, etc. However, proper operation is impossible without setting up the Rostelecom TV set-top box.

The equipment set includes:

TV set-top box;
power unit;
AV wire and tulip cable for connection;
Rostelecom remote control for set-top box;
network and composite cables;
setup instructions;
warranty card.

Depending on the client's wishes, the set may include an HDMI cable. It allows you to get high quality images. Additional feature- connection via computer HDMI connector. If the cable is not included in the package, it can be purchased separately.

How to connect the set-top box to the router? There are 3 connection options.

Ethernet. The most reliable connection type. Involves the use of cables, which is not always convenient.
Wi-Fi. If you plan to choose this option, you should notify the supplier. Not all Rostelecom IPTV set-top boxes provide this feature.
PLC. The connection type allows you to get rid of unnecessary wires using adapters that are inserted into sockets. The best option, if there are several devices in the house, but not the most budget-friendly one.

If you plan to connect a WiFi router to your TV via a set-top box, you will have to buy the receiver along with an adapter. Such equipment is not available for rent.

There are labels under all the connectors on the set-top box, which makes it easier to find the right socket during installation. Standard cables are connected through the AV socket and audio channels, an HDMI cable is connected through the HDMI socket.

How to set up a Rostelecom set-top box

After connecting the cables and the power supply, the LEDs should light up. When loading, the TV will ask you to select an image source. Depending on the connection type, click "AV Video Input" or "HDMI". If there are several HDMI connectors, you must select the one to which the set-top box is connected.

The device receives all settings via the Internet, so all you have to do is enter the password and login from the contract. The information is duplicated on a sticker on the console. After confirmation, the receiver may prompt you to enter a PIN code. This happens when parental controls are enabled. Most often, the combination 0000 or 1111 is suitable. If the set-top box produces an error, you will have to contact technical support.

To disable the PIN code request after activation, go to settings, select “Parental Controls” and click on the “18+” line.

Pre-configuring the router

If you are using old or third-party equipment, you will need to configure the Rostelecom TV set-top box through a router. Model interface different manufacturers may differ slightly, but in any case you should follow the same algorithm.

Now you can proceed to connecting the receiver.

View on multiple devices

When connected to one set-top box, all TVs and computers will broadcast one program. You will need multiple devices to watch different channels. How to connect a Rostelecom set-top box to a router if there are two receivers? Routers have multiple LAN connectors, so there won't be any problems.

How to watch Rostelecom IPTV channels without a set-top box for free

It is possible to set up IPTV on an LG Smart TV without a set-top box. This can be done by sewing operating system and an application store. The main condition is that the device must have Internet access.

If you did everything correctly, a “My Playlist” button will appear on the main screen of the application. After the transition, you will see a list of available channels.

Troubleshooting

During the process of setting up and using the set-top box, the user may encounter a number of errors. In most cases, problems can be resolved on your own. First, check that the connection is correct and try rebooting the receiver. Press and hold the "Power" button on the remote for 10 seconds. If this does not help, move on to the next steps.

Control conflict between set-top box and TV

If the remote control simultaneously sends a signal to both the TV and the receiver, you need to change the control code for the TV set-top box. This is done as follows.

Press the "Power" and "OK" buttons simultaneously. Hold for 2-3 seconds.
Dial any of the combinations: 3220, 3221, 3222, 3223 or 3224.
If the problem persists, try entering a different code.

After loading a cartoon appears

The error indicates a connection to a different connector. Most often, socket 4 is used for correct operation of the receiver. Try connecting your device to it. If the problem cannot be resolved, check your router settings. The port is indicated in the “IPTV” tab.

IP Address Error Message

An error on a black screen occurs either due to problems on the part of the provider, or when correct setting. First, make sure the cables are intact. Try connecting them again. If all else fails, contact a technical support representative. If configured correctly and there is a connection to the Internet, most often the problem lies in damaged wires.

Server communication error message: "Loading error"

The message “Server not found” indicates a problem on the provider’s side. If a problem occurs, you should call technical support.

Wired interface not available

The error occurs due to problems with the Internet. Reboot the router and make sure the wires are intact. Most often, after these actions, the connection is restored.

Reset settings

To return the remote control to factory settings, hold down the “Power” and “OK” buttons simultaneously for 2-3 seconds. After turning on the programming mode, enter the service combination - 977. If you did everything correctly, the LED of the “Power” button will blink 4 times.

Interactive television from Rostelecom can only be connected using a special set-top box. The company is fighting with all its might for the TV market, so it sells to customers modern equipment and convenient service.

Features of consoles

Digital television is supplied based on technical solutions from SmartLabs. This is a leading manufacturer of equipment for interactive TV in our country. Prefixes have good reputation. They are bought in many countries around the world under different brands.

Today there are about a dozen models of the Rostelecom set-top box. The company reserves the right to decide what equipment to use in different regions of the country. Usually clients don't have to choose. But that's not scary. No matter where you live, ITV will work consistently. The only condition for this is good bandwidth and a stable Internet connection.

Modern Rostelecom iptv set-top boxes are high-performance devices with which customers have the opportunity to use all the latest developments in the field of interactive TV.

As a rule, the company supplies equipment from the STB Mini series. Four models are current: SML-5010, SML-5050, SML-5041, SML-5010CT.

Most often, the junior model 5010 is supplied to the market, the capabilities of which are more than enough for all services of a digital TV provider.

There are other SmartLabs devices on the market under the Rostelecom brand. They were produced earlier and are still actively used in many Russian homes. In some regions, these slightly outdated but still functional set-top boxes are being delivered to customers. Some of them: SML-482 HD, SML-282 HD Base, SML-292 HD Premium.

Expert opinion

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It is better to avoid the following models: Infomir MAG-250, Infomir MAG-200, IPTV RT STB HD Standart, IPTV HD 101 (103), Yuxing YX-6916A, Motorolla VIP1003. They are hopelessly outdated. The technical characteristics of the “old guys” are not good enough to “pull” modern content and services.

Comparison table of technical characteristics for some models

Model	CPU	RAM	Flash memory	Dimensions, mm	Weight, g.
SML-5010	Broadcom BCM7230	DDR3 512 MB	256 MB	110x107x33	130
SML-5050	Quad-Core ARM Cortex A7 @ 1.5GHz	DDR3 512 MB	NAND 256 MB	110x107x33	130
SML-5041	64-bit Quad-core ARM Cortex-A53 with a frequency of 2.0GHz	DDR3 2GB	eMMC 8GB	110x107x33	130
SML-5010CT	Broadcom BCM7230	DDR3 512 MB	256 MB	110x107x33	130
SML-482 HD	BCM7230750MHz dual-core	DDR3 512 MB	256 MB	100x100x32	140
SML-282 HD Base	STi7105	256 MB	128 MB	150x150x55	470
SML-292 HD Premium	STi7105	256 MB	128 MB	150x150x55	470
Infomir MAG-250	STi7105	256 MB	256 MB	125x86x28	156
IPTV RT STB HD Standard	STi7105	256 MB	256 MB	125x86x28	156
Yuxing YX-6916A	Broadcom BCM7413(800Mhz)	512 MB DDR		200x160x38
Motorola VIP1003	STi705	256 MB	64 MB	160x130x35	300

Set-top box equipment from Rostelecom

The device is never delivered just like that. Included in the package:

Remote control (remote control);
power adapter;
adapter;
wires for connection: HDMI, network cable and composite cable;
documentation and instructions.

Standard TV connection scheme via set-top box

A cable is installed into the apartment, through which the router gains access to the Internet.
The router distributes network access via Wi-Fi to mobile devices.
An Ethernet cable runs to the computer.
The same cable goes to the TV set-top box from Rostelecom.
It, in turn, is connected to the TV with an HDMI, RCA or S-Video cable.

The diagram is shown more clearly in the figure below.

You can connect the set-top box in other ways:

Wi-Fi connection. This method is rarely used. You will have to purchase a media bridge from Motorola. It is not cheap, and finding it today is not so easy. The advantage of this approach is operation in the rare 5 GHz band. Wireless connectivity goes further than usual. You can get by with additional Wi-Fi adapter. But not all consoles will work with it. And the router must be able to separate the adapter from the LAN ports.
You can also use the electrical connection method using PLC adapters. But for this you will need to purchase additional equipment and configure all devices to work together. Data is transmitted securely. But voltage surges can harm the system.

Will it be possible to watch IPTV on TV without a set-top box?

IN lately Rostelecom is developing the Wink service, which allows you to view digital television from computers, mobile devices and on TVs with Smart TV, Android TV or Apple TV. To access, you need to install the Wink application and enter authorization data for an account with a paid subscription.

However, when concluding a contract, you cannot ignore the need to purchase equipment. After all, the service is activated only if the client purchases or leases the device.

Brief setup instructions

After you have connected all the equipment with wires according to the diagram in this article, turn on the TV. A window for entering activation data will appear on the screen. You can find out your login and password in the agreement that was signed to connect to the service interactive television.

As soon as access is confirmed, text prompts for setting up the system will begin to appear on the screen. Follow these directions and you can customize the services to suit your needs.

Possible problems and troubleshooting

Even new console from Rostelecom can sometimes malfunction. Most problems are non-critical and can be easily fixed. In some cases, you will have to call technical support.

But in most cases, our guide will help you.

How to reboot

To do this, press the POWER button on the remote control. When pressed, the button must be held for 10 seconds. Don't forget to point the remote control at the console itself. Some people out of habit point it at the TV, which causes the signal to become unstable.

When turned on, it shows a cartoon

When you first connect the device to the TV, sometimes a table is displayed on the screen, and then a cartoon. Don't be afraid of this. This is a signal that the device is connected to the wrong port. Plug the cable into the LAN port that is configured for TV equipment.

"No IP address" error

This error indicates that there is no signal. The router may have been configured incorrectly. Sometimes the signal disappears due to the fault of the provider. This can be clarified by calling the support service.

If the device worked fine before, the settings are fine. Try reconnecting all the plugs to make sure the contact is secure. If the Internet works and the signal from the provider is received properly, the cable is damaged. Sometimes he rubs against furniture legs. You need to check the wires for integrity or replace them with new ones.

"Server not found" error

Usually this malfunction appears due to a breakdown network equipment. As a rule, it is not possible to eliminate it on your own. You'll have to call technical support.

Login and password do not match

During the initial setup, this error appears if you have entered the activation data carelessly. Double-check them in your contract. They usually consist of numbers only. They do not contain special characters or letters.

If the problem arose as a result of changing equipment, you need to call your provider. The fact is that each device is tied to specific authorization data. And apparently, the binding process is simply not completed yet. You need to find out how long it will take for your login and password to work.

Error "Wired interface unavailable"

This problem occurs when the Internet connection is poor. Make sure you can access it from your computer or phone. If the network is really unstable, try rebooting the router. Sometimes rebooting the console itself or reconnecting the wires helps.

Rostelecom set-top box does not respond to the remote control

This issue occurs because a control conflict has occurred. Sometimes the TV control code is the same as the equipment control code. In this case, you need to configure the remote control on the set-top box using another suitable code. The process is described in detail in step by step guide on TelecomDom.