PDP transport company tracking. Services for job seekers. How to receive a parcel or postal item

On December 11, 2018, I ordered cargo pickup from the station. Elizavetinskaya Krasnodar to Penza. I transported household items because... I'm moving to Penza. The operator promised that the cargo would be picked up on December 12, 2018 from 12.00 to 15.00. I bought a train ticket to Penza. for the evening. Ordered movers. On 12/12/2018 at 9.00 a young man called and clarified the volume of the cargo. After that there were no calls. I called the number they called in the morning, it turned out to be a courier but in a car. he said that the application was from another courier who has a truck, but he doesn’t know who exactly. And he can’t communicate with the dispatcher.
I started calling the general number. after the nth attempt and an endless wait time, the operator answered. He said that he had no idea how to contact the courier and did not know the number of our dispatcher. I explained once again that I had train tickets, to which I was advised to hand over the tickets and wait for the courier because... The car may even arrive on another day. I asked to speak to management or a person authorized to solve this problem, after which the call was strangely interrupted. The same story repeated itself the next time. After some time, the courier called, who in the morning clarified the volume of the cargo, and said that he had learned that the car would be with us at 18.00. Of course, the car didn’t arrive and no one called to warn us.
FINALLY, I PAID THE LOADERS AN HOURLY WAGE (RUB 1,500) AND I URGENTLY LEFT TO THE STATION. TAXI Elizavetinskaya-Krasnodar-1 with luggage 800 rub.
The courier called only when I was already on the train. He said he would pick it up the next day. I asked my friends to send the goods. A relative arrived from the other end of Krasnodar (SBS district) and waited all day, but the courier never arrived.
The application was canceled, after which a new one was created. The courier contacted us on December 14, 2014. My relative came to Elizavetinskaya again and waited until 18.00. At 18.00 the courier arrived and took the cargo. I transferred money to the movers again.
Now I'm waiting for the cargo in Penza.
Previously, using the services of your company, there were no problems. last time the courier arrived on time, packed the cargo in film and took it to the point of departure. This time the courier said that I had to pack the goods myself and the company did not even wrap the parcels in film. I'm very curious why I wasn't warned about this when placing my order....
QUESTION:
1. WHO WILL COMPENSATE unplanned expenses (taxi, loader services)
2. Who compensates for moral damage?
3. Who will apologize for the fact that I called all day and could not get information about the location of the courier? (I called a lot, and the operators’ ridiculous excuses were recorded on the phone.)
4. Will I wait for some kind of solution to the problem from the DPD or should I sue for compensation?
(I apologize for any mistakes).

Today 2 directions (parcels) were tracked

How to track by number?

Delivery types

C.O.D

Delivery methods

Amount to be paid

Payment Methods

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by DPD. This company provides express delivery services for parcels, cargo and mail throughout Russia, Ukraine, as well as many other countries. The international DPD (Dynamic Parcel Distribution) network unites more than 800 terminals in 40 countries, more than 24,000 employees, and a fleet of more than 18,000 vehicles. This company provides individuals and legal entities a wide range of courier and postal services, as well as cargo transportation services. This company is developing dynamically, earning great popularity high quality transportation and minimum delivery times.

With this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by DPD.

How to track by number?

Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking Number” box. Most often it contains 11 characters. You can find this identifier or track number of the postal item on the invoice or receipt; it is located under the barcode. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

When registering a shipment by DPD, all parcels, cargo and packages are assigned a unique number. Most often it consists of 11 characters, which may include only numbers or a combination of letters and numbers.

The DPD company number track looks something like this:

Delivery types

DPD EXPRESS. This is express delivery of documents and parcels throughout Ukraine by a certain time of the working day.

DPD CLASSIC Parcel. This is a simple and profitable way of classic parcel delivery.

DPD CLASSIC. This is a reliable and simple solution for delivering parcels and documents within a guaranteed time frame to any locality in Ukraine.

DPD MAX. This is a special solution for delivery across the territory of Ukraine of cargo formed on pallets or pallets.

Why can't I track my parcel?

How to track by number if your tracking request is unsuccessful? The DPD company works smoothly and reliably, so situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

The track number was entered incorrectly in the “# Tracking Number” box. Carefully check that it is inserted correctly.
The parcel has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within 24 hours after it arrives at the department's warehouse. Try again to track the parcel using the tracking number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The DPD company provides its clients with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or for targeted delivery to the recipient's door.

Amount to be paid

Upon receipt of the parcel or cargo, the manager will tell you the amount to pay. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by DPD. The amount payable will be calculated in the national currency of the country of the recipient or sender.

Payment Methods

There are two payment options at DPD:

Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
Cashless payments. In some DPD branches, it is possible to make cashless payments using Visa or MasterCard payment cards.

How to receive a parcel or postal item?

In order to receive a parcel or mailing You need to go to the DPD branch indicated in the appointment and present a document proving your identity. This may be a civil passport, international passport, military ID, certificate of release or other identification document that temporarily replaces a passport. In some cases, it is possible to receive a package using a driver’s or pension license. If the recipient's address is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to his door.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Success stories

Employees are the main value of DPD in Russia. We are proud that many have worked for the company for five, ten, fifteen or more years. Almost half of those who currently occupy leadership positions are employees who grew up within the company.

DPD has options for both horizontal and vertical career growth; face-to-face and distance learning, trainings and seminars. Thanks to a wide network regional branches you can change location without changing employer.

Success stories2

Success stories3

With 25 years of experience in Russian market express delivery and logistics, DPD in Russia offers a full range of transport and logistics services.

DPD in Russia delivers cargo and parcels to more than 13,000 destinations in Russia, Kazakhstan, Belarus, Kyrgyzstan, Armenia, and offers reliable and efficient international delivery, serving 220 countries and territories around the world. About 2,000 highly qualified employees in Russia ensure timely and reliable delivery of parcels and cargo.

Success stories4

With 25 years of experience in the Russian express delivery and logistics market, DPD in Russia offers a full range of transport and logistics services.

Success stories5

With 25 years of experience in the Russian express delivery and logistics market, DPD in Russia offers a full range of transport and logistics services.

You can receive your parcel at any delivery point or post office of the DPD delivery service in your city. To choose the most convenient option for you, go to the service website. By entering the name of your settlement, you will receive a list of all delivery points, their addresses and telephone numbers, as well as operating hours and rules for receiving parcels at each individual point. You will also be given a map to find optimal route to the point of issue.

Important information for the recipient of parcels at the DPD collection point

To receive the parcel you need an identification document (passport, driver license, military ID).
The parcel is delivered only to the person indicated in the documents.
Inspection of the attachment (opening the parcel) and fitting are NOT PROVIDED.

Extending the shelf life of parcels

The standard storage period for parcels at DPD is 4 business days from the expected delivery date. When your order arrives at the location, you will receive a notification in the form of an SMS message or a phone call.

If for some reason you cannot pick up your parcel on time, its storage period can be extended free of charge.You can extend your parcel on the delivery service website or by calling hotline 8-800-555-45-85

If the period has not been extended, a fine will be charged for subsequent storage - 3-5 rubles per kilogram of weight.

Refusal and return

Upon receipt of the parcel, before paying, inspect the packaging for damage, having first signed the delivery note at the opening point.
If a discrepancy is detected, you have the right to refuse the parcel. Please note that opening the parcel and trying it on is not provided.

Note! If you have made payment and after that you discover any discrepancies, you cannot refuse the parcel at the time of receipt. At the same time, you can always return goods that do not meet the requirements. Read more about the return policy