He's lime internet. Onlime personal account: registration, login and basic services. Connection of new services and control

Internet provider Online connects 100,000 subscribers per day in the capital and region. For the convenience of its customers, a reliable service infrastructure has been created. On this page you will find detailed information about contacts, technical support, telephone numbers, and offices of a popular provider.

Technical support phone

To prevent customers from wondering how to call, the company offers to use a single line. There are also a number of additional telephone numbers to order a connection. From the information provided you will find the necessary contacts. The Online hotline is available to any resident of Russia from a landline phone completely free of charge.

8 800 707 12 12 — toll free number, which operates around the clock. An experienced operator can accept a connection order, renovation work or provide consultation to solve simple difficulties. At the same time, he will accept the client’s wishes and comments, take into account the needs and do everything in his power to resolve the issue.

The subscriber service operates 24/7 and performs the following functions:

Consultations.
Applications for connections for business or home. Internet from Online can be ordered in any city in the country. Specialists will select the nearest branch and send a specialist from there.
Changes tariff plan.
Provide detailed information on packages: Online Internet, home Internet and television.
Call back to the subscriber who called the hotline number.
You can find out the answer to any exciting question: How to return a router, how to connect additional equipment, how to change the tariff to a more favorable one.

You can send an SMS to a phone number and they will definitely call you back to resolve service-related issues. The hotline number is manned by sufficient staff, so waiting on the line will not take long. Polite and experienced personnel are selected for service so that consultations are as competent and fast as possible.

Main office

The office structure is divided into 2 centers for the convenience of visitors.

Address of the central office No. 1 Onlime in Moscow

Address: st. Arbat, 46, Smolensky district, Moscow, Moscow region, Russia, 119002
Opening hours: Open 09:00–20:30
Phone: +7 999 231-84-29
Located next to the Smolenskoye metro station.

Central office address No. 2

st. Suschevsky Val, 26
Maryina Roshcha, last carriage from the center
Opening hours: from 09.00 to 21.00 seven days a week (Sunday until 19.00)

Service maintenance:

Payment in cash for company services.
Applications are accepted.
Consulting and remote technical support.
Implementation of the “Moving” service.
Amendments to the contract.

Subscriber 3519689
I received a boorish and illiterate letter without a number and without a date, entitled “Claim for the amount of 323.47 rubles” from the Center for SDZ MF CO Rostelecom.
According to the norms of the Russian language and simply for reasons of decency, when addressing an adult, it is customary to indicate his name and patronymic. A certain Yurochkina O.Yu., who identified herself as “Director of the Center for Children’s and Children’s Health, MF Central Organ,” without knowing me, allowed herself to address me simply by name. And this is indicative, the little-respected Rostelecom does not have the slightest respect for consumers (fortunately, I have been a former consumer for a long time) of its low-quality services.
Since July 2015, I have repeatedly contacted the service with a request to improve the operation of the TV tuner, which did not respond either to the remote control or to pressing the device buttons directly. In response over the phone, the specialists suggested disconnecting the cable, turning off the power and connecting everything in a few minutes. This procedure had to be repeated too often. Rostelecom’s specialist visits for repairs are carried out only on weekdays, when consumers are usually at work. On weekends they only go out to install equipment for new clients.
Considering that the selection of Rostelecom channels is quite unique (on-line), it often changed, and, alas, for the worse (apparently aimed at vocational school students, since the only classical music channel, the European cinema channel, etc. were disabled...), Since August 2015, I have only used online Internet access. After the deterioration of quality and this service (frequent “falls”), I stopped using poor quality services this unscrupulous manufacturer, naturally, stopped paying for services not received. The remaining money in the account was donated by me, because I had no desire to communicate with their services. I offered to pick up the low-quality TV tuner from me at any agreed time (if they come to install low-quality equipment, then they will find an opportunity to pick it up)
I have repeatedly voiced my position over the phone and in communications through the subscriber’s account.
Throughout the entire period of using the services, I was pestered with advertising calls (without my desire). I constantly told the girls that I was not satisfied with the quality of services, detailing the reasons, and that I was looking for another provider.
The above information can be confirmed by records of telephone conversations and requests (maintained by Rostelecom, which it informs about at the beginning of the conversation).
The said Claim indicates the amount of debt, but does not provide its calculation, which contradicts the requirements current legislation and business customs.
PJSC Rostelecom plans to seek protection of its interests in judiciary. I fully support this intention. In response to the claim of PJSC ROSTELECOM, I will file a counterclaim for a refund of funds for the time during which, due to the fault of an unscrupulous service provider, I could not use the paid TV service, taking into account legal costs. Of course, I will make a demand material compensation moral damage caused to me.
Transferring the debt for collection to third parties, that is, in addition to the enforcement procedure, will be considered by me as unlawful and an appeal will be sent to the law enforcement agencies regarding the signs of a criminal offense - extortion.
Please provide me with: information about the date from which I have not used access to TV; as well as a printout of my requests to Rostelecom through my personal account.
I will send a complaint to Rospotrebnadzor in the near future.

Are you wondering what Online is? In fact, everything is very simple, this is Rostelecom for Moscow. More specifically, this is the brand under which RT provides Internet services, digital television, telephone and mobile communications Muscovites since 2008. Why is this being done? Who knows, perhaps it’s a matter of associative memory; the main name of the company does not always bring back pleasant memories to us. In the market of the capital, RT has many competing companies, not like in the outback, where it has a monopolist. But you need to close the connection plan. But what should you do if many people shudder at the word Rostelecom? That's right, create a new brand aimed at a young and active population.

This article is just for those who are on Online. We'll tell you about your personal account, how to log in and what to do there.

Registration and login

We would like to say right away about one big minus. The website onlime.ru does not provide users with the opportunity to register; there is simply no such button. You can log in if you know your username and password. Which in our opinion is very inconvenient.

Many resources indicate that rt.ru and onlime.ru have the same password and login. This is wrong! We tried everything, but we can’t log in using the same data.

So, click on Personal Area.

Enter the required data. Forgot your password? Read about his recovery below.

And click on Login. The procedure is standard.

Another personal observation. LK very quickly spits out its owner. It’s enough to leave the page open for 10 minutes and switch to something else, well, for example, you wanted to play some music on YouTube, and that’s it, you’ll have to enter your login and password again. Sometimes it's very annoying.

If you forgot your password

A modern person has a large number of different personal accounts, but how to remember so many passwords? It’s easier with logins; you can use one for all logins, for example an address Email or phone number. But what to do with passwords, because using the same combination on different resources can be unsafe. Even if you have forgotten your data, you don’t have to worry too much - use our reminder.

We indicate your personal account number and phone number that was used during registration.

If you do not remember not only your password, but also your account or phone number, then call the support service at 8 800 707 12 12. You will have to confirm your identity, i.e. voice your passport details, name the connection address and keyword, if it was. If you don't like to call, then make a request by email [email protected].

What's in lk

As soon as you log in, you immediately see the status of your account, status, number of bonuses and number of days until blocking.
What is status? Status is everything! It is he who determines how many points you will be awarded for using the services. There are three of them: bronze, silver and gold, which are 3, 5 and 10 percent, respectively.

How else can you accumulate bonuses:

make a one-time payment in the amount of 2000 rubles and receive from 2% to your account
take part in the “Refer a Friend” promotion and receive 1000 bonuses
join groups on social networks and get 50 for each

If points remain untouched for 2 years, they will automatically expire. If you are late on your payment personal account for a month, then they will also begin to slowly flow out of your hands, 5 for each day.

Okay, let's say we have accumulated a certain amount of bonuses. The question arises why they are needed at all:

you can pay for the company's services

or choose something from the catalog (it’s worth noting that the choice is not that big)

Personal account functionality

We've sorted out the bonuses. Let's see what else is in your personal account. Standard stuffing, everything is the same as many other providers, so you won’t get confused. But just in case, a little instruction for you.

Actions with your account

Here you can pay your bill online using a card or via Internet banking.

Forgot to pay for the Internet, and it was cut off for you, but without it it’s really hard? Take advantage of the promised payment; it is only possible if your debt is no more than 100 rubles. The number of days on credit directly depends on your Status: 3, 7 and 14.

I want to say that I myself am on a different provider, and if I forget to make a payment, then I don’t need to go into the account and configure anything there. My provider automatically renews my access, and no status is needed for this. But this is Rostelecom, everything is said in one word, everything is always complicated with them.

If you actively use bank cards, or you have at least one salary card, then you can set up Autopayment. But this is convenient! You won’t have to be distracted by paying your bill; debits will be automatically made from your card. But first you need to tie it.

Connection of new services and control

Here we see all the information about your service. On this page you can:

change tariff
connect a new service
set up an SMS notification, which, by the way, is very convenient - you don’t have to remember when you need to make the next payment
see what you have with your rental equipment
block account
activate the antivirus or use the turbo button

Equipment activation

This section is dedicated to your equipment. For example, you purchased a brand new digital television set, but you still need to activate it, otherwise this miracle of technology will not work. To do this, you will need to indicate the serial number of the device and smart card, which are indicated in the warranty card. You can activate up to three devices at the same time.

Call a technician to your home

The Internet is not working, have you already started tearing your hair out? Calm down and call a technician by filling out this simple request, or call technical support. The service is provided free of charge.

On on a paid basis You can call an ambulance. Click on this banner, select what is broken and check out the prices. The doctor will come and fix everything.

Calling a technician from your service company is very convenient, firstly, he is always at hand, and you don’t need to look for someone left, and secondly, you can make a claim, if anything happens.

Changing the data in your agreement

Changed your mobile number or got married and changed your last name? It doesn’t matter, you don’t have to renew the contract, you can just change the necessary data.

The large Russian provider Rostelecom improves the quality of service every day. The number of clients is rapidly increasing, which requires drastic measures to be taken to provide consultations. Users connect the Internet, interactive TV and use home telephony. A number of questions arise during the process or during connection. To get answers, do you need to call a specialist every time or go to the company’s office yourself? There is a way out - Rostelecom phone support service, which depends on the reason for the request.

Created to help clients special service, where company employees answer any questions and help solve all technical problems.

By phone you can activate or block any services provided by the company. Some rooms provide customer consultation services 24 hours a day. Questions are answered by professionals who are fluent in all the necessary information thanks to completed training and certification.

The Rostelecom telephone technical support service helps both legal and individuals understand the issues that have arisen. If you are regular user system, then you should study the following numbers, each of which helps solve certain issues:

8-800-100-08-00 – contact us regarding connection to a particular service.
8-800-181-18-30 – call existing subscribers of the company if technical problems occur with the system.

For convenience, private rooms are provided. This allows you to more competently and quickly resolve any issues. Through a personal account registered on the company’s official website. Clients are provided with specialized phone numbers. To receive them, you need to select your region of residence in the menu and indicate the reason for your application.

Additional features

There is a whole list of short numbers that allow you to clarify more relevant information:

118-88 – find out your account balance on interactive TV, telephone or Internet.
8-125 – leave a request to the repair bureau if technical malfunctions occur in the system or equipment breaks down.
118-71 – order international and long-distance calls.
118-09 is a free helpline where you can find out which phone number to call in a given situation.
118-99 is a paid help service with which you can quickly get all the necessary information.

Please note that numbers may vary depending on users' location. You can check current phone numbers on the official Rostelecom website.

Additional Information

You can also contact technical support in this way: leave a request on the company’s website by filling out the return form. The first available operator will contact you and help you sort out any issue. If necessary, the company's client is provided with step-by-step instruction to connect equipment or services. If you can’t solve the problem yourself, then a technician will go to the client’s address and fix the problem in a matter of minutes.

To obtain any information, you can contact the Rostelecom branch.

You must have your passport with you to confirm your identity.

Please note that the provider takes care of each client. Therefore, it provides the most detailed answers to questions.

The Moscow provider company OnLime sells telecommunications services. OnLime considers reliability, uninterrupted communication and high speeds connections. The provider is actively developing the OnLime personal account service, with the help of which subscribers manage necessary services without contacting company operators.

Personal account features

The OnLime personal account allows the subscriber to perform the following actions:

Find out the status of all services used by the subscriber.
Transition from tariff to tariff.
Connection/disconnection of basic and additional services.
Making payments and automatic payments (including promised ones) without commission.
Combining several accounts under one account and distributing funds between them.
Payment from bank cards, Rostelecom payment cards, Yandex Money wallets.
Order TV and Internet equipment for rent.
Call a specialist to set up your home network.
Receive invoices for services electronically.
View the log of all transactions for crediting and debiting funds on the main and bonus accounts.
Online consultation in chat format.
Accumulation of points for services and goods from the bonus catalogue.
Exclusive offers from OnLime.

In addition to the options available through the official OnLime website, the My OnLime application includes a TV Guide for digital television channels. For now, the application can only be used by owners of Apple devices.

Registration and login to your personal account

Since OnLime is part of Rostelecom, clients of both companies use a Unified Personal Account to work with services. That is, users who already have an account on the rt.ru website can log into their OnLime personal account with the same login (usually email or mobile) and password.

New clients need to open the website rt.ru, click the “Personal Account” button, on the page that opens, select the “Registration” button and get an account by number mobile phone or email address. Additionally, you will have to come up with and enter a password, and also select the region in which the subscriber lives from the drop-down list.

You can log into your OnLime personal account:

From each page of the onLime website using a light green button with a key icon in the top menu bar. When you click the button, a drop-down form will open for entering your login and password.
By typing “my.onlime.ru” in the browser line.
From mobile application"My OnLime" for iOS from version 7.0.

The OnLime system allows you to recover your password and login in two ways:

On the site. If not all registration data has been lost, you can request a reminder of your password and login to the email address involved in registration. After this, it is recommended to change the password.
Through technical support. If the client does not have information about the personal account number registered in the system mobile number The problem of accessing your OnLime personal account can be resolved by contacting technical support. After sending a message describing the problem or dialing the hotline number, you need to be prepared to tell the operator your passport details, connection address and code word (if it is entered into the system database).