Current rules for the provision of public services to citizens: standards and quality standards. Current rules for the provision of public services to citizens: norms and quality standards Quality control for the provision of public services

A comment:

The size of the cost standard for housing and communal services has been establishedin the Moscow region per 1 sq. meter of total housing area per month in an apartment building for owners of residential premises,for users of residential premises of state and municipal housing funds, tenants under lease agreements for residential premises of private housing funds and members of housing cooperatives for 2018 and for the planning period 2019-2020, as well as per family member per month for families of different sizes and citizens living alone, differentiated by municipalities of the Moscow region.The dimensions of the standards apply to legal relations arising from January 1, 2018.

____________________________________________

GOVERNMENT OF THE MOSCOW REGION

RESOLUTION

ON ESTABLISHING STANDARDS FOR THE COST OF HOUSING AND UTILITIES

SERVICES IN THE MOSCOW REGION FOR 2018 AND FOR THE PLANNED PERIOD

2019-2020

In accordance with the Housing Code of the Russian Federation, Rules for the provision of subsidies for the payment of housing and utilities, approved by Government Decree Russian Federation dated December 14, 2005 No. 761 “On the provision of subsidies for the payment of housing and utilities”, Law of the Moscow Region No. 110/2007-OZ “On the vesting of bodies local government municipal districts and urban districts of the Moscow Region, the state powers of the Moscow Region to organize the provision of subsidies to citizens of the Russian Federation residing in the Moscow Region for the payment of housing and utilities" and the Methodology for calculating regional standards for the cost of housing and communal services, approved by a resolution of the Government of the Moscow Region dated January 23, 2014 No. 4/1 “On the Methodology for calculating regional standards for the cost of housing and communal services”, in order to provide citizens of the Moscow Region with subsidies for the payment of housing and utilities, the Government of the Moscow Region decides:

1. Establish the size of the standard for the cost of housing and communal services in the Moscow region per 1 sq. meter of total housing area per month in an apartment building for owners of residential premises for 2018 and for the planning period 2019-2020 in accordance with Appendix 1 to this resolution.

2. Establish the size of the standard for the cost of housing and communal services in the Moscow region per 1 sq. meter of total housing area per month for users of residential premises of state and municipal housing funds, tenants under lease agreements for residential premises of private housing funds and members of housing cooperatives for 2018 and for the planning period 2019-2020 in accordance with Appendix 2 to this resolution.

3. Establish the size of the standard cost of housing and communal services per one family member per month for families of different sizes and a citizen living alone, differentiated by municipalities of the Moscow region, in an apartment building for owners of residential premises for 2018 in accordance with Appendix 3 to this resolution.

4. Establish the size of the standard cost of housing and communal services per family member per month for families of different sizes and a citizen living alone, differentiated by municipalities of the Moscow region, in a residential building of an individual housing stock for owners of residential premises for 2018 in accordance with Appendix 4 to this resolution.

5. Establish the size of the standard cost of housing and communal services per one family member per month for families of different sizes and citizens living alone, differentiated by municipalities of the Moscow region, for users of residential premises of state and municipal housing funds, tenants under rental agreements for residential premises of private housing fund and members of housing cooperatives for 2018 in accordance with Appendix 5 to this resolution.

GOST R 51617-2014

NATIONAL STANDARD OF THE RUSSIAN FEDERATION

Housing and communal services and management of apartment buildings

PUBLIC UTILITIES

General requirements

Services of housing maintenance, public utilities and administration of apartment buildings. Public utilities services. General requirements.

OKS 03.080.30

Date of introduction 2015-07-01

Preface

1 DEVELOPED Non-profit partnership self-regulatory organization"Managing companies of housing and communal services of the Kaliningrad region" Real estate management standards", with the participation of OJSC "Academy of Public Utilities named after K.D. Pamfilov" (AKH), ​​Federal State Budgetary educational institution higher vocational education"Tambov State Technical University"

2 INTRODUCED by the Technical Committee for Standardization TC 393 “Services in the field of Housing and communal services and management of apartment buildings”

3 APPROVED AND ENTERED INTO EFFECT by Order Federal agency on technical regulation and metrology dated June 11, 2014 N 544-st

4 INSTEAD GOST R 51617-2000 Housing and communal services. General technical conditions


The rules for the application of this standard are established in GOST R 1.0-2012 (Section 8). Information about changes to this standard is published in the annual (as of January 1 of the current year) information index " National standards", and the official text of changes and amendments - in the monthly information index "National Standards". In case of revision (replacement) or cancellation of this standard, the corresponding notice will be published in the next issue of the information index "National Standards". The corresponding information, notice and texts are also posted V information system common use- on the official website of the Federal Agency for Technical Regulation and Metrology on the Internet (gost.ru)

Introduction

Introduction

This standard is part of a unified structure of national standards, united in the series “Housing and communal services and management of apartment buildings”.

The application of this standard allows us to create a unified and effective system for the management and maintenance of apartment buildings, ensuring their standard technical condition, safe operation And comfortable conditions residence, as well as fulfill the requirements technical regulations, sanitary and epidemiological requirements, the Housing Code of the Russian Federation and other regulations.

When transferring the operation of an apartment building and performing work (services) related to its management and maintenance on the basis of the voluntary application of national standards from the series “Housing and communal services and management of apartment buildings”, it is advisable to establish transition period taking into account vocational training and the experience of the contractor and contractors in the application of such national standards.

1 area of ​​use

This standard applies to utilities provided by a person under a concluded agreement for the management of an apartment building.

The standard is intended for use by persons providing management services for apartment buildings, as well as contractors engaged to carry out certain works(services) and owners (consumers) acting as customers of such services.

2 Normative references

This standard uses normative references to the following documents:

GOST 8.156-83 State system ensuring uniformity of measurements. Cold water meters. Methods and means of verification

GOST 12.0.004-90 System of occupational safety standards. Organization of occupational safety training. General provisions

GOST 5542-87 Natural flammable gases for industrial and municipal purposes. Specifications

GOST 13109-97 Electrical energy. Compatibility technical means electromagnetic Quality standards electrical energy in general purpose power supply systems

GOST 20448-90 Hydrocarbon liquefied fuel gases for municipal and domestic consumption. Specifications

GOST 29322-92 (IEC 38-83) Standard voltages

GOST 30494-96 Residential and public buildings. Indoor microclimate parameters

GOST R 12.4.026-2001 System of occupational safety standards. Signal colors and safety signs

GOST R 51232-98 Drinking water. General requirements for organization and methods of quality control

GOST R 56038-2014 Housing and communal services and management of apartment buildings. Management services for apartment buildings. General requirements

GOST R 56037-2014 Housing and communal services and management of apartment buildings. Dispatch and emergency repair services. General requirements

GOST R 51929-2014 Housing and communal services and management of apartment buildings. Terms and Definitions

GOST R 54964-2012 Conformity assessment. Environmental requirements for real estate

SNiP 2.01.01-82 Construction climatology and geophysics

SNiP 2.04.01-85 Internal water supply and sewerage of buildings

Note - When using this standard, it is advisable to check the validity of the reference standards in the public information system - on the official website of the Federal Agency for Technical Regulation and Metrology on the Internet or using the annual information index "National Standards", which was published as of January 1 of the current year, and according to the releases of the monthly information index "National Standards" for the current year. If the reference standard to which an undated reference is given is replaced, it is recommended to use the current version of this standard, taking into account all changes made to this version. If a dated reference standard is replaced, it is recommended to use the version of that standard with the year of approval (adoption) indicated above. If, after the approval of this standard, a change is made to the referenced standard to which a dated reference is made affecting the referenced provision, it is recommended that that provision be applied without regard to this change. If the reference standard is canceled without replacement, then the provision in which a reference to it is given is recommended to be applied in the part that does not affect this reference.

3 Terms and definitions

This standard uses terms adopted in accordance with GOST R 51929, as well as the following terms with corresponding definitions:

3.1 customer: The owners of premises in an apartment building, or a person authorized by the owners, holding more than fifty percent of the votes of the total number of votes of the owners of premises in a given building, acting as one party to the concluded agreement, the governing body of the homeowners association, the governing body housing cooperative or governing body of another specialized consumer cooperative, the person who accepted the apartment building from the developer (the person ensuring the construction of the apartment building).

3.2 executor: A person who provides the consumer with management services for an apartment building.

3.3 service consumer: A person who enjoys by right of ownership or other legally premises in an apartment building, management services, and consuming utilities.

4 General requirements

4.1 The provision of utilities to consumers in the form of electricity, heat, gas, water supply and sanitation is carried out by the contractor in accordance with the legislation of the Russian Federation as part of the execution of a management agreement for an apartment building, in accordance with GOST R 56038, by concluding agreements with resource supply organizations.

4.2 Composition of products provided to consumers in apartment buildings utilities are determined depending on the availability of designed and installed appropriate in-house engineering support systems, the presence on the territory where the apartment building is located, appropriate engineering support networks and their connection to these networks.

4.3 The provision of utility services to consumers in an apartment building begins from the moment established by the housing legislation of the Russian Federation, including in accordance with - taking into account the requirements established in.

5 Concluding agreements with resource supply organizations for the supply of utility resources to an apartment building

The procedure for concluding contracts with resource supplying organizations for the supply of communal resources to the point of delivery, and assessing the quality of the service provided is carried out in accordance with GOST R 56038 clause 5.6.

6 Providing utility services to consumers

6.1 Heating utility service

Utility heat supply service (including supply solid fuel in the presence of stove heating) is carried out in accordance with the legislation of the Russian Federation and must ensure heat supply to the premises that are part of the apartment building. The heat supply service must be provided around the clock, continuously during the heating period, that is, uninterruptedly or with interruptions not exceeding the duration established in Appendix No. 1.

Providing heat supply utilities to consumers in an apartment building is provided by:

- concluding an agreement with a resource supplying organization for the supply of a utility resource (heat energy, coolant) to the point of delivery, with the use of which the contractor provides consumers with a utility heat supply service;

- compliance control technical parameters supplied by the resource supplying organization to the point of supply of the communal resource (heat energy and coolant), in accordance with which the heating network, according to the temperature schedule in accordance with SNiP 2.01.01;

- performing work on the maintenance of the in-house engineering and technical support system, with the use of which heating is provided to consumers in an apartment building;

- provision efficient work ventilation systems that provide standard air exchange in rooms and heating of supply air;

- maintaining and increasing (if necessary) the efficiency of thermal protection of non-transparent enclosing structures and translucent enclosing structures of an apartment building.

Based technical documentation an instruction manual for the operation of an apartment building must be drawn up, which must contain a section on the operation and maintenance of the in-house heating system.

6.2 Utility hot water service

The public service of hot water supply to consumers in an apartment building is carried out in accordance with the legislation of the Russian Federation and must provide round-the-clock, uninterrupted hot water supply throughout the year, that is, uninterruptedly or with interruptions not exceeding the duration established in accordance with Appendix No. 1.

The provision of public hot water supply services to consumers in an apartment building is provided by the contractor as part of the implementation of the apartment building management agreement using the following means:

- concluding an agreement with a resource supplying organization for the supply of a utility resource to the point of delivery, with the use of which the contractor provides hot water supply utility services to consumers;

- control for compliance of the technical parameters of the communal resource (cold water, thermal energy used to heat it), including according to GOST R 51232 and;

- performing work on the maintenance of the in-house engineering and technical support system, with the use of which hot water supply is provided to consumers, ensuring compliance with the requirements established by and.

Based on the technical documentation, an instruction manual for the operation of an apartment building should be drawn up, which should contain a section on the operation and maintenance of the hot water supply system.

6.3 Cold water utility service

The utility service of cold water supply to consumers in an apartment building is carried out in accordance with the legislation of the Russian Federation and must provide round-the-clock, uninterrupted cold water supply throughout the year, that is, uninterruptedly or with interruptions not exceeding the duration established in Appendix No. 1.

The provision of cold water supply utilities to consumers in an apartment building is provided by the contractor as part of the implementation of the apartment building management agreement using the following means:

- concluding an agreement with a resource supplying organization for the supply of a utility resource to the point of delivery, with the use of which the contractor provides cold water supply utility services to consumers;

- control for compliance of technical parameters of the communal resource (cold water), including GOST R 51232;

- performing work on the maintenance of the in-house engineering and technical support system, with the use of which cold water supply is provided to consumers in accordance with SNiP 2.04.01.

Based on the technical documentation, an instruction manual for the operation of an apartment building should be drawn up, which should contain a section on the operation and maintenance of the cold water supply system.

6.4 Public sewerage service (disposal of domestic wastewater)

The public sewerage service is provided in accordance with the legislation of the Russian Federation and must provide round-the-clock, uninterrupted water supply throughout the year, that is, uninterruptedly or with interruptions not exceeding the duration established in accordance with Appendix No. 1.

The provision of public sewerage services to consumers in an apartment building is provided by the contractor as part of the implementation of the apartment building management agreement using the following means:

- concluding an agreement with a resource supplying organization for the supply of a municipal resource to the point of delivery, with the use of which the contractor provides consumers with a public sewerage service;

- monitoring the compliance of technical parameters of a communal resource that provides water disposal through a network of engineering and technical support;

- performance of work (services) in accordance with SNiP 2.04.01 for the maintenance and repair of the in-house engineering and technical support system, with the use of which the contractor provides public sewerage services to consumers.

Based on the technical documentation, an instruction manual for the operation of an apartment building should be drawn up, which should contain a section on the operation and maintenance of the drainage system.

6.5 Electricity utility service

The utility service for power supply to consumers in an apartment building is carried out in accordance with the legislation of the Russian Federation and must provide round-the-clock, uninterrupted power supply throughout the year, that is, uninterruptedly or with interruptions not exceeding the duration established in accordance with Appendix No. 1.

The provision of electrical utility services to consumers in an apartment building is provided by the contractor as part of the implementation of the apartment building management agreement using the following means:

- concluding an agreement with a resource supplying organization for the supply of a utility resource to the point of delivery, with the use of which the contractor provides the utility service of electricity supply to consumers;

- control for compliance of technical parameters of a communal resource, including GOST 13109 and GOST 29322;

- performing work in accordance with the contents of the in-house engineering and technical support system, with the use of which utility power supply services are provided to consumers.

Based on the technical documentation, an instruction manual for the operation of an apartment building should be drawn up, which should contain a section on the operation and maintenance of the power supply system.

6.6 Gas utility service

The utility gas supply service to consumers in an apartment building (including the supply of domestic gas in cylinders) is carried out in accordance with the legislation of the Russian Federation, including, and must ensure round-the-clock, uninterrupted gas supply throughout the year, that is, uninterrupted or with interruptions not exceeding the duration , established in accordance with Appendix No. 1.

The provision of gas utility services to consumers in an apartment building is provided by the contractor using the following means:

- control for compliance of the technical parameters of the communal resource (natural gas, liquefied gas) supplied by the resource supplying organization to the point of delivery of the communal resource, defined in GOST 5542, GOST 20448 and;

- performing work on the maintenance of the engineering and technical support system in accordance with, with the use of which the contractor provides gas utility services to consumers.

Based on the technical documentation, an instruction manual for the operation of an apartment building must be drawn up, which must contain a section on the operation and maintenance of the gas supply system.

6.7 Sale and delivery of solid fuel.

Solid fuel is sold and supplied to the consumer in accordance with.

7 Ensuring the provision of public services

As part of managing an apartment building in accordance with GOST R 56038 and providing utilities, the contractor provides, among other things:

7.1 Dispatch and emergency repair services

The Contractor provides consumers with 24-hour dispatch and emergency repair services for the engineering and technical support systems of an apartment building in accordance with GOST R 56037.

The Contractor informs consumers about the addresses and telephone numbers of the dispatch center, the Contractor's emergency repair service, combined and (or) unified dispatch services, if such services have been created.

7.2 Accounting and control of communal resources and utilities

The Contractor provides, in accordance with the legislation of the Russian Federation, accounting and control of utility resources supplied by resource-supplying organizations to the point of delivery and utility services consumed by consumers in an apartment building, based on utility consumption standards and (or) meter readings, if any.

Installation and commissioning of common house metering devices, individual, common (apartment) or room metering devices in accordance with GOST 8.156, , , , .

Note - The accuracy class of a common house metering device must correspond to the accuracy class of metering devices installed in premises owned by the owners and vice versa.

7.3 Taking readings from metering devices

The performer, in accordance with current legislation, organizes and ensures monthly readings from general house metering devices that take into account the consumption of utility resources supplied by resource supply organizations to the point of metering of the utility resource, as well as receiving readings from metering devices installed in premises owned by the owners, taking into account the utility services consumed by them.

The contractor must have a developed and approved procedure for taking readings from metering devices and storing the information received. The Contractor appoints someone responsible for performing these works.

7.4 Documentary evidence of the provision of utility services of inadequate quality

The Contractor provides documentary evidence of the provision of utility services of inadequate quality.

The procedure for independently establishing the fact of provision of utility services of inadequate quality and (or) with interruptions exceeding the established duration, including on the basis of consumer requests, is carried out in accordance with GOST R 56038, paragraph 5.13.

Determination of deviations in indicators inside the premises of apartment buildings is carried out in accordance with regulations, including GOST 30494-96.

The contractor must have a developed and approved procedure for confirming the provision of utility services of inadequate quality and a person responsible for its implementation must be appointed.

7.5 Documentary confirmation of the fact of supply of a utility resource of inadequate quality

The procedure for establishing the fact of delivery by resource supplying organizations to the metering point of a utility resource that does not meet the technical parameters and (or) with interruptions exceeding the established duration is determined taking into account the requirements of the legislation of the Russian Federation, as well as the terms of the agreement concluded by the contractor with the resource supplying organization and is confirmed by an act that is drawn up within the time frame and according to the procedure determined by the legislation of the Russian Federation and the terms of the agreement.

Note - If the contractor has installed monitoring devices that have the appropriate permits (certificates) for their use, and which allow monitoring the parameters and (or) volume of the communal resource supplied by the resource supplying organization, the deviation of the parameters and (or) volume of the communal resource recorded by such devices is the basis for the contractor to recalculate payment for such a utility resource.


The contractor must have a developed and approved procedure for documenting the fact of supply of a utility resource of inadequate quality and assigned a person responsible for its implementation.

7.6 Accrual, calculation and recalculation for consumed utilities and utility resources

The procedure for calculating, determining the amount of payment for utility services, recalculating the amount of payment for individual species utility services during the period of temporary absence of citizens in the occupied residential premises, the procedure for changing the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration, grounds and procedure for suspending or limiting the provision of utility services, as well as issues related to the onset of liability of performers and consumers of utility services, is carried out in accordance with current legislation.

The contractor must have an electronic information program, using which qualified specialists make accruals and recalculations.

7.7 Suspension or restriction of the provision of utility services to consumers

The procedure for suspending or restricting the provision of utility services to consumers is carried out in accordance with the legislation of the Russian Federation.

When suspending or restricting the provision of utility services to consumers, the contractor must:

- have knowledge of the legislation regulating the procedure for suspending or limiting the provision of utility services to consumers;

- have means and devices that are used to suspend or restrict the provision of utility services to consumers;

- have qualified specialists capable of performing work to suspend or limit the provision of utility services to consumers in accordance with the requirements of the legislation of the Russian Federation.

Note - The Contractor may entrust the performance of work to suspend or limit the provision of utility services to consumers to a third-party organization, which includes qualified specialists, the necessary resources and equipment, by concluding an appropriate agreement with it.

7.8 Conducting claim and claim work

The executor is pursuing the claim and claim work with debtors who do not pay or do not pay in full for the utility services they have consumed in an apartment building, including with resource supply organizations, if they supply a utility resource that does not meet the requirements established in the contract, as well as with other participants in contractual relations, inappropriately fulfilling the terms of contracts for the provision of public services.

The contractor must have qualified specialists.

Note - The Contractor may enter into an appropriate agreement with a specialized organization.

7.9 Organization of energy saving and energy efficiency measures

Works (services) on energy saving and increasing energy efficiency are carried out in accordance with, ,.

Note - In cases where in an apartment building the amount of charges for utilities, including for general house needs, exceeds the corresponding standards for the consumption of utility services for general house needs established in the region, or when the customer has a need to reduce utility costs, the contractor may offer the customer to conclude an energy service agreement in accordance with and, the condition of which should be a reduction in the consumption of utilities in an apartment building, including for general house needs.


The contractor must have qualified specialists with experience in developing energy saving programs and measures.

Note - The Contractor may enter into an agreement with an energy service company.

7.10 Information disclosure and transparency

The Contractor discloses information in accordance with.

The Contractor provides information to local authorities in accordance with.

8 Requirements for the contractor when providing utility services

When providing a utility service, the contractor must:

- appoint responsible persons for concluding and maintaining contracts with resource supply organizations for the supply of utility resources, ensuring:

a) establishment in the contract with resource supplying organizations of the appropriate technical parameters supplied to the point of delivery (point of metering) of utility resources;

b) establishing, based on the requirements of the legislation of the Russian Federation, a clear and economically justified procedure for recalculating (reducing) payment in the event of a supply of a low-quality utility resource by a resource supplying organization;

Note - The Contractor must include qualified specialists with special knowledge of solving economic, legal and technical issues, including calculation and accrual for consumed utility resources.


- the contractor has qualified specialists who ensure the standard technical condition of in-house engineering support systems.

Note - The Contractor may entrust the work on the maintenance of in-house engineering and technical support systems to a third-party organization that has qualified specialists and the necessary resources by concluding an appropriate agreement with it.

9 Quality control of utility services

To control the quality of services provided, the following methods are used:

- visual control(inspection of the contractor’s premises, equipment used, availability of technical and other documentation);

- analytical (analysis of documentation - the content of contracts, inspection reports, control logs and records of applications, work acceptance certificates);

- sociological (considering complaints, surveying consumers, questioning, etc.)

- comparative (analysis based on archival documents, photographs, acts, application logs and reports, allowing to track changes in the technical condition of an apartment building, its parts, customer (consumer) satisfaction, increasing the comfort of living, reducing energy consumption, reducing the level of payments);

- monitor the performance of specialists and contractor services in the provision of public services, check the culture of service, including on the basis of regular checks of logs kept by dispatch services.

To improve the quality of provision of public services, the contractor must:

- improve the qualifications of specialists by sending them to advanced training courses, master classes, ensure their participation in training seminars, etc.;

- conduct consumer surveys, based on the results of which take measures to eliminate deficiencies;

- monitor the implementation of established and accepted regulatory documents and requirements;

- reduce the time required for fulfilling applications received from consumers;

- exchange positive experience with organizations working in the field of housing and utilities services;

- implement quality management systems at the enterprise;

- carry out certification of specialists and works;

- apply in work electronic programs management of an apartment building, calculations, accruals, formation and maintenance of technical documentation for an apartment building;

- conduct monitoring among organizations supplying utility resources (if any), choosing those who have stable, most profitable terms, It has good feedback and reputation.

(Resolution of the Chief State Sanitary Doctor of the Russian Federation dated September 26, 2001 N 24) SanPiN 2.1.4.559-96 Drinking water. Hygienic requirements for water quality of centralized drinking water supply systems. Quality control

VSN 58-88(r) Regulations on the organization and implementation of reconstruction, repair and Maintenance buildings, communal and socio-cultural facilities

Rules for the technical operation of public water supply and sewerage systems and structures, approved by Order of the State Construction Committee of Russia dated December 30, 1999 N 168
Decree of the Government of the Russian Federation of May 14, 2013 N 410 "On measures to ensure safety when using and maintaining indoor and indoor gas equipment"

Federal Law of June 26, 2008 N 102-FZ "On Ensuring the Uniformity of Measurements"

Order of the Ministry of Industry and Trade of Russia dated January 21, 2011 N 57 "On approval of methodological recommendations on technical requirements for metering systems and devices for water, gas, thermal energy, electrical energy"

Decree of the Government of the Russian Federation of September 4, 2013 N 776 "On approval of the Rules for organizing commercial accounting of water and wastewater"

Decree of the Government of the Russian Federation of January 25, 2011 N 18 "On approval of the Rules for establishing energy efficiency requirements for buildings, structures, structures and requirements for the rules for determining the energy efficiency class of apartment buildings"

Order of the Ministry of Regional Development of Russia dated September 2, 2010 N 394 “On approval Approximate form list of measures for an apartment building (group of apartment buildings) both in relation to the common property of the owners of premises in an apartment building, and in relation to premises in an apartment building, the implementation of which is more conducive to energy saving and increasing the efficiency of use of energy resources"

Federal Law of November 23, 2009 N 261-FZ "On energy saving and increasing energy efficiency and on introducing amendments to certain legislative acts of the Russian Federation"

Order of the Ministry of Regional Development of Russia dated June 27, 2012 N 252 "On approval of approximate terms of an energy service agreement aimed at saving and (or) increasing the efficiency of consumption of utilities when using common property in an apartment building"

Decree of the Government of the Russian Federation of September 23, 2010 N 731 "On approval of the standard for information disclosure by organizations operating in the field of management of apartment buildings"

Decree of the Government of the Russian Federation of December 28, 2012 N 1468 “On the procedure for providing information to local governments by persons supplying resources necessary for the provision of public services, and (or) providing public services in apartment buildings and residential buildings or services (work) for maintenance and repair common property of owners of premises in apartment buildings" (together with the "Rules for the provision of information to local governments by persons supplying resources necessary for the provision of public services and (or) providing public services")

. Interindustry Rules for Labor Protection (Safety Rules) for the Operation of Electrical Installations

UDC 693.9:006.354	OKS 03.080.30
Key words: utilities, heat supply services, water supply services, electricity supply services, gas supply services.

Electronic document text
prepared by Kodeks JSC and verified against:
official publication

M.: Standartinform, 2015

Chapter Ivanovo region On September 14, Stanislav Voskresensky signed a resolution establishing regional standards for the cost of housing and communal services. Compared to previously established (at the end of January this year) standards, the size of the new standards increased by 4%.

The resolution will come into force 10 days after its official publication, however, the effect of the annexes - that is, the specific amounts established for various categories residents of the region and various types housing – will apply to legal relations arising from July 1, 2018.

The increase in regional standards is most likely due to the increase in utility rates from July 1.

Let us remind you that regional standards are used to calculate subsidies for housing and utilities. Citizens have the right to receive a subsidy if payments for housing and communal services exceed 22% of the family budget. However, the size of this subsidy is not infinite - the regional standard sets a certain “ceiling”, that is, it is the maximum amount of payment for housing and communal services, which is taken into account when calculating the subsidy.

A regional standard for the cost of housing and communal services has been established for each municipality(taking into account urban and rural settlements), for different family composition 9 for citizens living alone, for a family of two people and for a family of three or more people) and for different types of housing. Separate standards are established for those who live in municipal or state apartments, separate standards for residents of private houses, for residents of apartment buildings who are required to pay for major repairs, and for residents of apartment buildings who do not have such an obligation (for example, the house is recognized as unsafe).

As an example, we can cite data for the city of Ivanovo.

From July 1, the standard cost of housing and communal services for those who live in apartments under a social tenancy agreement in the regional center is (the size of the standard in force from January 1, 2018 is given in brackets):

For citizens living alone - 3678.84 rubles (3552.52 rubles)

For a family of two people, for each family member - 2847.96 rubles (2744.32 rubles)

For a family of three or more people, for each family member - 2618.84 rubles (2521.87 rubles)

The size of the regional standard for owners of premises in apartment buildings who are required to pay contributions for major repairs:

For citizens living alone - 3657.39 rubles (3531.07 rubles)

For a family of two people, for each family member - 2834.31 rubles (2730.67 rubles)

For a family of three or more people, for each family member - 2607.14 rubles (2510.17 rubles)

The size of the regional standard for owners of premises in apartment buildings who are not required to pay fees for major repairs:

For citizens living alone - 3446.19 rubles (3319.87 rubles)

For a family of two people, for each family member - 2699.91 rubles (2596.27 rubles)

For a family of three or more people, for each family member - 2491.94 rubles (2394.97 rubles)

Regional standard size for owners of individual residential buildings:

For citizens living alone - 2083.68 rubles (2003.92 rubles)

For a family of two people, for each family member - 1505.76 rubles (1449.04 rubles)

For a family of three or more people, for each family member - 1339.88 rubles (1289.92 rubles).
website

Dear residents of the resort city of Kislovodsk!

Labor Department and social protection The administration of the resort city of Kislovodsk informs citizens that from 07/01/2018. The decree of the Government of the Stavropol Territory dated October 8, 2018 came into force. No. 430-p “On regional standards for the cost of housing and communal services for 2018”, which applies to legal relations that arose from July 1, 2018.

The cost standard for housing and communal services was:

For tenants under a rental agreement and users ( standard contract) residential premises:

for people living alone - 4154.46 rubles.

for one member of a family consisting of two people - 2850.92 rubles.

for one member of a family consisting of three people - 2539.14 rubles.

for one member of a family consisting of four people - 2417.07 rubles.

for one member of a family consisting of five or more people – 2319.64 rubles.

For owners in apartment buildings who are required to make contributions to major renovation:

for people living alone - RUB 3,928.08.

for one member of a family consisting of two people - 2721.56 rubles.

for one member of a family consisting of three people - 2431.34 rubles.

for one member of a family consisting of four people - 2314.66 rubles.

for one member of a family consisting of five or more people – 2222.62 rubles.

For owners in apartment buildings who are not required to make contributions for major repairs:

for people living alone - RUB 3,629.46.

for one member of a family consisting of two people - 2550.92 rubles.

for one member of a family consisting of three people - 2289.14 rubles.

for one member of a family consisting of four people - 2179.57 rubles.

for one member of a family consisting of five or more people – 2094.64 rubles.

in individual residential buildings:

for people living alone - RUB 3,631.58.

for one member of a family consisting of two people - 2504.09 rubles.

for one member of a family consisting of three people - 2245.72 rubles.

for one member of a family consisting of four people - 2146.08 rubles.

for one member of a family consisting of five or more people - 2056.26 rubles.

The amount of the subsidy for housing and utilities is determined by the formula: SSZHKU x n – MDD (22%) x (Income) = subsidy, 100

SSZHKU - cost standards for housing and communal services;

MDD is the maximum allowable share of citizens’ expenses for housing and utilities in the total family income

For example:

for a family of three people living in apartment buildings, obligated to make contributions for major repairs, with a total income of 25,000 rubles,

2431.34x3- 22%(25000) = 1794.02 rub.

subsidy amount = 1794.02 rubles.

For those wishing to receive subsidies, you can still contact the social authority g-k protection Kislovodsk, st. A. Gubina, 26 and in " Multifunctional Center", which is located in the former building of the Oktyabr cinema, at 29 Pervomaisky Ave.

Labor Department and

social protection of the population

administration of the resort city of Kislovodsk

On September 14, the head of the Ivanovo region, Stanislav Voskresensky, signed a decree establishing regional standards for the cost of housing and communal services. Compared to previously established (at the end of January this year) standards, the size of the new standards increased by 4%.

The resolution will come into force 10 days after its official publication, however, the effect of the annexes - that is, specific amounts established for various categories of residents of the region and various types of housing - will apply to legal relations that arose from July 1, 2018.

The increase in regional standards is most likely due to the increase in utility rates from July 1.

Let us remind you that regional standards are used to calculate subsidies for housing and utilities. Citizens have the right to receive a subsidy if payments for housing and communal services exceed 22% of the family budget. However, the size of this subsidy is not infinite - the regional standard sets a certain “ceiling”, that is, it is the maximum amount of payment for housing and communal services, which is taken into account when calculating the subsidy.

A regional standard for the cost of housing and communal services is established for each municipality (taking into account urban and rural settlements), for different family composition (for single citizens, for a family of two people and for a family of three or more people) and for different types of housing. Separate standards are established for those who live in municipal or state apartments, separate standards for residents of private houses, for residents of apartment buildings who are required to pay for major repairs, and for residents of apartment buildings who do not have such an obligation (for example, the house is recognized as unsafe).

As an example, we can cite data for the city of Ivanovo.

From July 1, the standard cost of housing and communal services for those who live in apartments under a social tenancy agreement in the regional center is (the size of the standard in force from January 1, 2018 is given in brackets):

For citizens living alone - 3678.84 rubles (3552.52 rubles)

For a family of two people, for each family member - 2847.96 rubles (2744.32 rubles)

For a family of three or more people, for each family member - 2618.84 rubles (2521.87 rubles)

The size of the regional standard for owners of premises in apartment buildings who are required to pay contributions for major repairs:

For citizens living alone - 3657.39 rubles (3531.07 rubles)

For a family of two people, for each family member - 2834.31 rubles (2730.67 rubles)

For a family of three or more people, for each family member - 2607.14 rubles (2510.17 rubles)

The size of the regional standard for owners of premises in apartment buildings who are not required to pay fees for major repairs:

For citizens living alone - 3446.19 rubles (3319.87 rubles)

For a family of two people, for each family member - 2699.91 rubles (2596.27 rubles)

For a family of three or more people, for each family member - 2491.94 rubles (2394.97 rubles)

Regional standard size for owners of individual residential buildings:

For citizens living alone - 2083.68 rubles (2003.92 rubles)

For a family of two people, for each family member - 1505.76 rubles (1449.04 rubles)

For a family of three or more people, for each family member - 1339.88 rubles (1289.92 rubles).
website