The shipment was detained at the spsr customs clearance point. The shipment is detained at the customs clearance point: what to do? How to avoid problems when shopping abroad

Many people have encountered the customs service in their lives. After all, all commercial goods and parcels from abroad enter our country through customs. But the cargo does not always pass without problems. It often happens that cargo is detained at customs by employees. What to do if the cargo is delayed, how to properly “win back” your parcel?

All goods, parcels, commercial cargo undergo preliminary control and inspection at the Federal customs service, easier to say, customs or border. But quite often people are faced with a situation where cargo is delayed at the initiative of service employees. If the cargo is delayed, this does not mean that it cannot be received. It is quite possible to pick it up if the cargo does not contain goods and products prohibited for import. The main thing is to be patient and find out the reason for the delay of the cargo.

What to do if cargo is detained?
Frequently, individuals who order goods for personal use from different countries, including China. Their transportation is carried out by various services and organizations. The most famous is EMS. It differs from regular mail in that upon arrival of the parcel at the post office at the departure address, the customer receives a notification letter or SMS to mobile phone that the parcel has been delivered and the customer can pick it up.
If the parcel was sent through this delivery channel, then the situation becomes somewhat simpler. The customer will receive a letter about the delay. If the parcel was sent by regular mail, then the customer himself will have to find out where it went. This takes a lot of time, because initially you need to visit the post office, then contact the sender, submit an application to customs to clarify the delay of the cargo.
If the cargo was sent via systems such as Regular Air Mai or EMS or regular mail, then you can check whether it was delayed using the following. When accessing this site, you will need to enter the declaration and parcel number. If “transferred to customs” is displayed, then you should call the company to confirm the delay and go to the customs service.
Once it has become clear that the cargo is actually detained and is not on the road, it is worth visiting the customs service in your city.

When you go to the customs service, you must have the following documents with you:
An invoice from a store confirming that the purchase was made at that store.
An extract or form from the bank confirming payment for the ordered goods.
Civil passport (original and copy).
Copies of civil passports of relatives. They are required only if the cargo was delayed due to the presence of a similar product. The customs service will need to explain that these goods were purchased for friends, relatives, acquaintances, etc.
Photo of the goods that are in the parcel.

After presenting all these documents, you will need to fill out an explanatory form, which describes in detail the name and purpose of all the goods that are in the parcel.
If the goods were detained due to exceeding the weight limit and total cost, then you will need to pay a duty on it. The amount of duty directly depends on the estimated value of the goods being transported and the country. The customer is required to pay 30 percent of the amount exceeding the limit if the goods arrived from China. But it is worth considering that the cost of one kilogram of goods cannot be less than 4 euros.
Customs detained the parcel from China.

If the goods, for example, arrived from the United States of America, then the amount of duty will range from 10 to 30 percent, depending on the goods that are in the parcel.
Customs duties are paid in banks with TIN code ( identification code citizen) and passport. After payment, the person is given a receipt. By providing a receipt to the customs service, a person will be able to pick up his parcel.
However, before the parcel is returned, it is opened by customs officers for additional inspection. The customer must check the availability of all goods according to the declaration.

Storage periods for detained goods
According to current legislation, the goods may be missing from the customs service for no more than 14 days from the date of notification to the potential owner of the parcel. It is worth considering that the first five days are free. But you will have to pay for the subsequent days of storage. If the parcel was sent by airmail, the storage period increases to 30 days.

I never thought that I would ever have to write a review about a delivery company, but these comrades were able to get me there.

In all my years of receiving parcels, I have never encountered such hellish unprofessionalism!

I placed an order on iHerb on 02/09, chose the SPSR office, which was new to me (I didn’t read the reviews, my mistake), and prepared to wait a week or ten days, as was the case with Boxberry.

But it was not there! At first I saw a status that was wild for me: “Departure was delayed at the point customs clearance"(09/09), of course, no one responded to my written request to comment on this status.

After waiting 10(!) days, I called the godless office and asked: where is my parcel? The wonderful woman Elena said that the package is in Moscow and that’s all she sees. You might think I can’t read, and I don’t see exactly the same thing.

I wrote a letter to the quality control service - and below is a simply brilliant answer from an anonymous person (it must be a shame to work in SPSR):

After that, I realized what kind of substance I had gotten myself into, and I turned to iHerb, because it was they who gave me this very substance. Iherb regretted and sympathized with me many times, but could not help.

Today, dear readers, 23/09, my patience ran out, and I requested a refund of the order cost, and received a response from iHerb:

That is, the wonderful SPSR office, which burns in the tax authorities and always pays fines to its partners, finally woke up after 11 days and admitted that it had “lost” my parcel, but was obviously embarrassed to tell me about it...

With a shudder of heart I wait for 27/09, because I can’t imagine what else these... and... and... will be able to “please” me with.

I wholeheartedly do not advise you to contact them, there is a wonderful Boxberry, there is DHL, there is even Russian Post - really, choose anyone, but not these laymen.

Siberian Customs Administration (includes 16 entities with 19 customs offices) Irkutsk, Bratsk, Volgograd, Krasnoyarsk, Buryat, Naushkinsk, Tyvinsk, Khakass, Chita, Transbaikal, Kemerovo, Altai, Novosibirsk, Tolmachevsk, Omsk, Gorno-Altaisk, Tomsk. Volga Customs Administration (includes 15 entities with 17 customs offices) Samara, Togliatti, Kirov, Nizhny Novgorod, Penza, Mari, Mordovian, Saratov, Ulyanovsk, Chuvash, Kalmyk, Tatarstan, Bashkortostan, Orenburg, Orsk, Perm, Udmurt. Far Eastern Customs Administration (includes 10 entities with 16 customs offices) Blagoveshchensk, Birobidzhan, Kamchatka, Magadan, Vladivostok, Nakhodka, Ussuri, Grodekovsk, Khasan, Yakut, Sakhalin, Khabarovsk, Amur, Vanin, Chukotka.

Customs points and places of customs clearance

The procedure has its own nuances depending on transportation by sea, rail, air or road.

Categories of faces. The procedure for registering goods belonging to individuals, legal entities or foreigners varies.
Way of moving. Basically, this point is reflected in the simplified customs clearance scheme for postal items.

Documents for customs clearance of cargo The list of documents required for customs clearance of cargo during international cargo transportation depends in each specific case on the purpose of importing the goods, conditions of transportation, form of payment between partners, the chosen customs regime and the selected code of goods according to the Commodity Nomenclature of Foreign Economic Activity.
Experienced brokers will help you create a minimum sufficient list of documents in each specific case.

The shipment has arrived at the Russian customs clearance point - what kind of SMS?

If instead of a number a sentence appears consisting of several words, the meaning of which can be found out by asking any online translator for help, it means that the parcel has not yet arrived in the destination country. In this case, you should wait a few days and make the request again. 6 When you receive a tracking code, rewrite it. A week later, go to the official website of Russian Post, to the “Tracking of Postal Items” service.
Enter the thirteen-digit number and click the “Find” button. In the window that opens, detailed information will appear indicating the date and time, as well as the name of the points through which the parcel passed. 7 If an expected item is found missing, i.e. leaving one destination and not arriving at another for a long period of time, contact any post office.

Customs clearance

Take with you your passport, a clear copy of the postal receipt and a pre-filled application, a sample of which can be downloaded from the official Russian Post website or taken at the post office itself. Check with the postal employee about the deadline for processing the application and take a coupon confirming the fact of its submission. 8 Periodically find out information about what stage the application is being considered and what measures are being taken to find the parcel. If detected and received postal notice, pick up the found item within ten days.

Please note: Depending on the type of shipment, the period for receiving the parcel may vary and range from one to one and a half months. The permissible weight of an international parcel is 20 kg.

Customs clearance of international mail

Reasons for the delay of cargo by the customs service So, let's imagine the situation that you ordered a product from a foreign online store, but received a notification that the shipment was detained at the customs clearance point. What does it mean? It's very simple: you won't be able to receive the parcel. This may happen for the following reasons:

if the cargo is imported into the country without filling out a declaration and paying customs duties, it may be detained if the value of the parcel exceeds 1,500 euros;
the total weight of the parcel exceeds 50 kg;
the package consists of large quantity goods of one group;
any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at the customs clearance point.
What to do in this situation? This will be discussed further.

Customs clearance point

You will need

— a copy of the receipt for sending the parcel;
— identification number of the item;
- passport;
- Internet;
— application form for the loss of international mail;
- Postal office.

Instructions 1 By calling or email, find out from the sender of the parcel the exact date and individual tracking code assigned to the sent cargo. Ask for it to be sent to your email a scanned version of a postal receipt with clearly readable information on it, which will allow you to obtain reliable data about the location of the parcel and find it in the future. 2 Having received the tracking code, pay attention to its contents. It consists of twelve digits that are consecutive, without spaces.
Start monitoring the movement of cargo after two or three days from the date of its departure.

The shipment is detained at the customs clearance point: what to do?

Calculation of the cost of customs clearance, we will quickly calculate the cost

Rules for customs clearance of goods
Delivery and customs clearance of cargo

Calculation of the cost of cargo delivery online Sending cargo from: Delivery of cargo to: Container: 20NS40NS Enter cargo parameters: Length, m Width, m Height, m Volume, m Weight, kg Oversized cargo Required L/U Add Additional services: Urgent cargo pickup Palletizing required cargo Insurance required for the cargo in the amount of $ Dollars / Euro Calculate the cost Company news All news Terms of customs clearance of cargo If you need customs clearance services for cargo, the first thing that will interest you is the timing of the customs declaration. It is worth noting that the terms of customs clearance are not regulated by the customs code.

Attention

Cargo tracking The ability to track the location of a parcel is a very convenient service that should be provided by any self-respecting company providing logistics services. SPSR-Express, being a national leader, provides its clients with this opportunity. Having access to the Internet, you can always look up the order number on the company’s website, where this moment your cargo is located. If a shipment is delayed at a customs clearance point, SPSR will update this information and you will be notified in time.

Also, after the cargo arrives at the post office indicated by the client, an SMS notification is received informing that the parcel can be received. It is worth noting that due to some system failures, delays in timely updating of information may occur, but such situations occur extremely rarely.

Where is the Russian customs clearance point?

Today, many of us have at least once in our lives used the services of foreign online stores and ordered delivery of goods through various postal services. Any product purchased from a foreign online store, as well as parcels from relatives living in another country, undergoes a quality inspection. customs control. As practice shows, not in all cases the cargo passes customs inspection without problems.
Very often he is detained by customs officers. Therefore, quite a lot of people are interested in the question of what to do if a shipment is detained at the customs clearance point. general information Any private or commercial cargo that enters the territory Russian Federation from any other country, undergoes customs control. And everything would be fine, but it very often happens that the parcel is delayed at the border.

general information

Any private or commercial cargo that is imported into the Russian Federation from any other country undergoes customs control. And everything would be fine, but it very often happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. However, if the parcel does not contain any prohibited goods required by law, then it is possible to receive your cargo.

Reasons for cargo delay by customs service

So, let's imagine the situation that you ordered a product from a foreign online store, but received a notification that the shipment was detained at the customs clearance point. What does it mean? It's very simple: you won't be able to receive the parcel.

This may happen for the following reasons:

if the cargo is imported into the country without filling out a declaration and paying customs duties, it may be detained if the value of the parcel exceeds 1,500 euros;
the total weight of the parcel exceeds 50 kg;
the parcel consists of a large number of goods of the same group;
any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at the customs clearance point. What to do in this situation? This will be discussed further.

What to do if your parcel is delayed?

Most often, this problem is faced by ordinary citizens who, in order to save money or purchase exclusive goods, prefer to make purchases in foreign online stores. Delivery can be carried out by regular mail or various companies providing similar services. Most large company For international deliveries it is EMS. All of them are very convenient because they deliver the parcel to the post office specified by the client. When the cargo arrives at its destination, the buyer is informed about this via SMS or by registered mail. In addition, if the shipment is delayed at the customs clearance point, you will also be notified about this.

If the purchased product is delivered by regular mail, then the client does not receive any notification, and he will have to independently find out the fate of the parcel. This requires quite a lot of time, since you will first need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.

Contacting the customs service

Once you are really sure that the shipment is detained at the customs clearance point, you need to contact the control service.

For this you will need the following documents:

An invoice from the seller confirming the fact of purchase of the goods.
A document confirming payment for the goods.
Passport.
If the parcel contains goods of the same type that were ordered not only for yourself, but also for relatives, then photocopies of their passports will be needed.
Photos of each product present in the parcel.

Also, the customs service will need to fill out a special form that lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the cargo is that the cost or weight limit is exceeded, then you can pick up the cargo after paying customs duties.

Storage periods for detained goods

If the shipment is detained at the customs clearance point, the cargo is placed in storage. Maximum term is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the cargo was delivered by airmail, then in this case the storage period is extended to 30 calendar days.

What goods are prohibited from being imported into the Russian Federation?

In order to avoid problems when sending goods, you need to know which groups of goods are prohibited from being transported across the border of our country.

These include:

weapons and ammunition;
narcotic substances;
flammable and explosive substances;
plants and animals;
waste that poses a potential threat to environment, as well as human life and health;
materials promoting terrorism and containing pornography;
alcoholic drinks;
devices for collecting information;
cultural heritage values;
human organs;
any Nazi-themed materials;
jewelry and antiques;
radioactive substances.

If the parcel contains any of the goods of this category, there is no doubt that you will receive a message stating that the shipment was detained at the customs clearance point. How long will they be stored in this case? Any prohibited goods are subject to disposal, so they are not stored. In addition, attempting to import many prohibited goods may result in criminal liability, so it is better to immediately abandon the attempt to bring them across the border.

How to avoid problems when shopping abroad?

If you plan to regularly order various goods from China, America, Europe or any other countries, then to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, SPSR-Express will solve all the problems for you, provided that you have used the services of this courier service.

What services does SPSR provide?

The SPSR-Express company has become one of the national leaders in the field of cargo delivery throughout Russia and abroad. Most clients choose it due to the wide range of services that the carrier provides to its clients.

Among them are the following:

fast delivery of parcels in Russia and abroad;
postal transportation;
courier services;
parcel packaging;
storage of goods;
notifying customers about delivery status;
the ability to track parcels online;
delivery of goods to the address at a time convenient for the client;
door-to-door cargo transportation.

The company works with both private and legal entities. If the shipment is delayed at the customs clearance point, SPSR will notify the client of the problem and help resolve it.

"SPSR-Express": delivery in the shortest possible time

Most consumers note the efficiency of the SPSR-Express company and very fast delivery, regardless of the region of the country. The time the package will be in transit may vary. It depends on the company or online store from which the goods were ordered, as well as on its distance from Russia. Within the country, delivery time takes no more than two days, and if the parcel comes from abroad, you will have to wait about a week. However, if you compare its speed with other companies, this courier service is truly one of the fastest in Russia.

Convenient notification system

The SPSR-Express company is very popular among many shopaholics who prefer to make purchases online, also thanks to its high-quality service. Customers receive SMS notifications about the status of their orders, and if any problems arise at the border, your order will be assigned the status: “Dispatch delayed at the customs clearance point,” about which you will be instantly notified.

Safety

Every person who ordered expensive thing in a foreign online store, wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, SPSR will resolve the issue very quickly, since the company takes its responsibilities very seriously, as evidenced by consumer reviews. According to customers, all parcels arrive exactly on time, and there are never any problems with their safety. Not only the product itself is intact, but also its packaging.

Cargo tracking

The ability to track the location of a parcel is a very convenient service that should be provided by any self-respecting company providing logistics services. SPSR-Express, being a national leader, provides its clients with this opportunity. Having access to the Internet, you can always look at the order number on the company’s website where your cargo is currently located. If a shipment is delayed at a customs clearance point, SPSR will update this information and you will be notified in time. Also, after the cargo arrives at the post office indicated by the client, an SMS notification is received informing that the parcel can be received. It is worth noting that due to some system failures, delays in timely updating of information may occur, but such situations occur extremely rarely.

Cost of services

The cost of logistics services has always been of great importance to consumers when choosing a particular courier delivery service. Especially the price issue has become very relevant in recent years. This is due to the fact that due to the devaluation of the ruble, there was a significant increase in the price of all groups of goods when purchased in national currency. Therefore, every person tries to save on everything possible. In particular, this concerns the cost of delivering goods from the seller to the buyer.

As for the cost of the services of the SPSR-Express company, although they cannot be called the cheapest, they are nevertheless one of the most attractive on the market. Today, for example, many people order smartphones from foreign stores. When ordered through a logistics company, they will cost significantly less including delivery, compared to the regular postal service. If the shipment is detained at the customs clearance point, and LeEco smartphones, say, or products from another manufacturer have not passed the inspection, then the logistics company will immediately notify the recipient.

Thus, given the relatively low prices, high-quality service, fast delivery and a convenient notification system about the status of the order, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel in transit, and also minimize the associated hassle associated with delivery and customs clearance.

Customs Code of the Customs Union), to the territory of Russia (if cargo is not coming from member countries of the Customs Union) - at checkpoints across the State Border of the Russian Federation. Such checkpoints are the same by default for all types of goods (including consolidated, dangerous, container cargo, etc.)

The Government of the Russian Federation has the right to establish special checkpoints for certain categories of goods (part 1 of article 193 of Federal Law No. 311, paragraph 1 of article 156 of the Labor Code of the Customs Union)
The Government of the Russian Federation has the right to establish cases when goods must arrive in places other than those declared checkpoints across the State Border of the Russian Federation (Part 1 of Article 193 of the Federal Law No. 311, Clause 1 of Article 156 of the Labor Code of the Customs Union) - the list of such places should be sent to the Commission customs union
the place of crossing the customs (State) border may not coincide with the place of arrival of the goods, and then the goods must be delivered here.

Customs points and places of customs clearance

Russia. - Internal. Customs posts located not on the border, but in other regions and cities with developed foreign economic relations and high volume of goods flow. Customs at the capital airports Domodedovo, Vnukovo and Sheremetyevo are directly subordinate to the Federal Customs Service of the Russian Federation. Territorial customs departments are represented by 143 customs houses, subordinate to which are 692 customs posts.
Central Customs Administration (includes 18 constituent entities of the Russian Federation, on whose territory there are 18 customs offices) Belgorod, Bryansk, Vladimir, Voronezh, Ivanovo, Kaluga, Kostroma, Kursk, Lipetsk, Odintsovo, Oryol, Ryazan, Smolensk, Tambov, Tver, Tula, Yaroslavl, Zelenogradskaya, Noginskaya, Shchelkovskaya, Podolskaya, Central Excise, Moscow Eastern, Moscow Southern, Moscow Western, Moscow Northern.

The shipment has arrived at the Russian customs clearance point - what kind of SMS?

Customs authorities operate on the basis of MMPO. In order to timely check the huge volume of all arriving shipments, customs works around the clock. Each customs representative is assigned two postal operators to assist. Detained by customs The parcel has been detained by customs for further determination of the destination of the mail.

If the customs value of goods in international parcels within a month exceeds 1000 euros or the total weight is more than 31 kg, you must pay customs taxes in the amount of 30% of the value of the goods. If there is no information about goods in an international postal item or the information does not correspond to reality, the processing time increases. A customs inspection is carried out and the necessary documents are drawn up based on the results.

Customs clearance

Such postal items, after customs clearance, are sent through international postal exchange offices to the post office serving the recipient's address. Customs duties and taxes in relation to IPOs are not paid if the cost of such goods sent within one week to one recipient does not exceed 10 thousand. rubles Customs clearance of goods sent internationally postal items, is carried out in places of international postal exchange as a priority and in as soon as possible which cannot exceed three days. Declaration by filing a separate customs declaration is required if: 1. the value of goods imported into the customs territory of the Russian Federation exceeds 10 thousand rubles within one week to one recipient.

Customs clearance of international mail

Attention

Our logistics department specialists have many years of practical experience working with a large number of customs posts of the Russian Federation and know all the nuances of customs clearance of goods from China. Our work is narrowly focused on business with China, and our reputation is extremely important to us. We take all necessary measures in a timely manner and promptly respond to changes in order to avoid the occurrence of problematic situations during the customs clearance procedure.

We offer you a door-to-door customs clearance and delivery service from China. Large volumes of products we import from China have allowed us to achieve favorable prices for our clients for transportation by sea, rail, road and air cargo from China. We carry out customs clearance not only at the federal customs authorities at Moscow airports and through “border posts”, but also through customs clearance at the internal (regional) customs authorities at the place of cargo delivery.

Customs clearance point

Customs clearance is the most commonly used term in relation to customs clearance of cargo imported into Russia, that is, imported goods. Customs clearance of cargo can be carried out either by the owner of the goods himself or by his customs representative - a broker. Due to the complexity and ambiguity in the legal field of the legislation of the Russian Federation, in the vast majority of cases, the customer turns to the help of professionals - customs brokers, who act on his behalf on the basis of an agreement.
In this case, the broker represents the interests of the customer in customs points and takes over customs clearance of the cargo. Customs clearance of goods is a slang synonym for the term customs clearance. The technology for customs clearance of goods depends on:

Type of product.
For example, perishable products and animals undergo an expedited customs clearance procedure.
Type of transport.

The shipment is detained at the customs clearance point: what to do?

The exception is goods intended for personal, family, household and other purposes not related to the implementation of entrepreneurial activity needs are sent to individuals; 2. the export of goods from the customs territory of the Russian Federation must be confirmed by the sender of the goods to the customs and (or) tax authorities; 3. goods imported into the customs territory of the Russian Federation are intended to be placed under a customs regime that does not provide for the release of goods for free circulation. If goods sent to MPO to individuals intended for their personal use are subject to customs duties, a customs officer fills out a customs receipt order indicating the customs value, as well as the weight of the goods sent to the MPO.

Contacting the customs service Once you are truly sure that the shipment is detained at the customs clearance point, you need to contact the control service. For this you will need the following documents:

An invoice from the seller confirming the fact of purchase of the goods.
A document confirming payment for the goods.
Passport.
If the parcel contains goods of the same type that were ordered not only for yourself, but also for relatives, then photocopies of their passports will be needed.
Photos of each product present in the parcel.

Where is the Russian customs clearance point?

Additional licenses, permits and certificates (if your cargo is included in the list of restrictions on the import of goods).

7. Certificate of origin of goods (guarantee relief of the customs burden if the goods originate in a country that is a member of the customs union with the Russian Federation).
8. Documents confirming the settlement between the seller and the buyer of the goods.

Documents confirming the costs of transportation and insurance of goods.

10. Confirmers customs value goods documents.

Other documents are provided by the buyer if requested. customs authorities RF. Russian customs rules To move goods across the border, Russian customs authorities use a universal method of classifying goods under the Commodity Nomenclature of Foreign Economic Activity, which literally means the commodity nomenclature of foreign economic activity.